People Services Specialist

Scania; Gdańsk; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance package

Sports card

Job summary

Scania in Gdańsk's Global Knowledge Centre is seeking a People Services Specialist to be the first contact for HR questions and to ensure smooth service delivery across onboarding, payroll, and policy interpretation.

You'll handle employee lifecycle topics, maintain data integrity in SuccessFactors, and collaborate with payroll, benefits, and other HR functions to improve processes and knowledge base content. Fluency in English and proficiency with HR systems are essential.

Qualifications

• Fluent English in written and spoken form.
• Experience in HR operations or shared services.
• Solid understanding of employee lifecycle processes.
• Knowledge of relevant labor regulations.

Responsibilities

• Respond to employee and manager inquiries via email, phone, or internal platforms.
• Provide guidance on HR policies, leave, benefits, payroll, onboarding, and employment verification.
• Document and track all inquiries in the HR ticketing system for timely resolution or escalation.
• Support administrative processes including contract generation, data entry, and employee records maintenance.
• Assist in onboarding and offboarding activities in line with internal procedures and legal requirements.

Skills

English fluency

Organizational skills

Customer focus

Attention to detail

HR operations experience

Tools

SuccessFactors

ServiceNow

Microsoft Office

Job description

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Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are shaping the future of mobility through innovation, collaboration, and sustainable business practices.

About the Role

As a People Services Specialist, you will be the first point of contact for HR-related questions, ensuring smooth and efficient service delivery. You’ll handle a wide range of employee lifecycle topics, from onboarding to payroll queries, and work closely with other HR functions to ensure a seamless employee experience.
Your role is essential for maintaining data accuracy, compliance, and operational efficiency in the HR function.

What You'll Do

Employee Support & Case Handling:

• Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
• Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
• Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation

HR Operations & Administration:

• Support administrative processes including contract generation, data entry, and employee records maintenance
• Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
• Coordinate with payroll and benefits teams to ensure accurate processing of employee data

Data & Systems:

• Maintain and update employee information in HRIS (SuccessFactors)
• Perform routine data audits to ensure data integrity and compliance
• Support reporting needs by extracting and organizing HR data

Process & Policy:

• Provide first-level interpretation of HR policies and procedures
• Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
• Identify recurring issues and suggest improvements to processes and knowledge base content
• Participate in team meetings and contribute to service delivery enhancements

What You Bring

• Fluency in English, written and spoken
• Proficiency in SuccessFactors, ServiceNow and Microsoft Office
• Strong organizational skills, customer focus, and attention to detail
• Ability to handle confidential information and resolve cases independently
• experiencein HR operations or shared services
• Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations

What we Offer

As part of our Gdańsk-based Global Knowledge Centre,you’ll benefit from:

• Private medical care
• Life insurance package
• Sports card