People Services Specialist

Scania Polska; Województwo pomorskie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance package

Sports card

Job summary

Scania Polska in Gdańsk, Poland is seeking a People Services Specialist to be the first point of contact for HR questions, supporting onboarding, payroll inquiries and data accuracy, while ensuring a smooth employee experience.

You will manage a wide range of lifecycle topics, collaborate with payroll, benefits and HR systems such as SuccessFactors and ServiceNow, maintain records, perform data audits, and help improve processes in a hybrid, full-time setup.

Qualifications

• Fluency in English, written and spoken.
• Experience in HR operations or shared services.
• Strong organizational skills and customer focus.
• Ability to handle confidential information and resolve cases independently.
• Familiarity with HR policies and data privacy requirements.

Responsibilities

• Respond to employee and manager inquiries on HR policies and systems.
• Guide on leave, benefits, payroll, onboarding, and verification.
• Document inquiries in the HR ticketing system and resolve or escalate.
• Support contracts, data entry, and employee records maintenance.
• Maintain HRIS data and perform routine audits; support reporting.

Skills

Fluency in English

Strong organizational skills

Customer focus

Confidential data handling

HR operations experience

Tools

SuccessFactors

ServiceNow

Microsoft Office

Job description

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are shaping the future of mobility through innovation, collaboration, and sustainable business practices.

About The Role

As a People Services Specialist, you will be the first point of contact for HR-related questions, ensuring smooth and efficient service delivery. You’ll handle a wide range of employee lifecycle topics, from onboarding to payroll queries, and work closely with other HR functions to ensure a seamless employee experience. Your role is essential for maintaining data accuracy, compliance, and operational efficiency in the HR function.

What You’ll Do

Employee Support & Case Handling

• Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
• Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
• Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation

HR Operations & Administration

• Support administrative processes including contract generation, data entry, and employee records maintenance
• Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
• Coordinate with payroll and benefits teams to ensure accurate processing of employee data

Data & Systems

• Maintain and update employee information in HRIS (SuccessFactors)
• Perform routine data audits to ensure data integrity and compliance
• Support reporting needs by extracting and organizing HR data

Process & Policy

• Provide first-level interpretation of HR policies and procedures
• Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
• Identify recurring issues and suggest improvements to processes and knowledge base content
• Participate in team meetings and contribute to service delivery enhancements

What You Bring

• Fluency in English, written and spoken
• Proficiency in SuccessFactors, ServiceNow and Microsoft Office
• Strong organizational skills, customer focus, and attention to detail
• Ability to handle confidential information and resolve cases independently
• experience in HR operations or shared services
• Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations

What We Offer

• Private medical care
• Life insurance package
• Sports card

Type: Full-Time, Hybrid

Location: Gdańsk, Poland

Permanent job offer.