HR Service Desk Specialist

Scania; Gdańsk; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance package

Sports card

Job summary

Scania in Gdańsk's Global Knowledge Centre is seeking a People Services Specialist to be the first contact for HR questions and to ensure smooth service delivery across onboarding, payroll, and policy interpretation.

You'll handle employee lifecycle topics, maintain data integrity in SuccessFactors, and collaborate with payroll, benefits, and other HR functions to improve processes and knowledge base content. Fluency in English and proficiency with HR systems are essential.

Qualifications

• Fluent English in written and spoken form.
• Experience in HR operations or shared services.
• Solid understanding of employee lifecycle processes.
• Knowledge of relevant labor regulations.

Responsibilities

• Respond to employee and manager inquiries via email, phone, or internal platforms.
• Provide guidance on HR policies, leave, benefits, payroll, onboarding, and employment verification.
• Document and track all inquiries in the HR ticketing system for timely resolution or escalation.
• Support administrative processes including contract generation, data entry, and employee records maintenance.
• Assist in onboarding and offboarding activities in line with internal procedures and legal requirements.

Skills

English fluency

Organizational skills

Customer focus

Attention to detail

HR operations experience

Tools

SuccessFactors

ServiceNow

Microsoft Office

Job description

Scania in Gdańsk's Global Knowledge Centre is seeking a People Services Specialist to be the first contact for HR questions and to ensure smooth service delivery across onboarding, payroll, and policy interpretation.

You'll handle employee lifecycle topics, maintain data integrity in SuccessFactors, and collaborate with payroll, benefits, and other HR functions to improve processes and knowledge base content. Fluency in English and proficiency with HR systems are essential.