Digital Service Improvement Lead

Scania Group; Województwo pomorskie; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Life insurance

MyBenefit – cafeteria platform

Sports card – MultiSport

Learning & development platforms

Friendly and inclusive work culture

Modern office environment

Job summary

Scania Global Knowledge Centre in Gdańsk, Poland is seeking a Digital Service Improvement Lead to drive continuous improvement and digitalization of HR services. You will partner with operational teams to identify inefficiencies, analyse processes, and translate insights into structured improvement initiatives with measurable efficiency gains.

You will lead agile delivery, apply AI tools to automate workflows outside core systems, and collaborate with IT and product owners to pilot AI-driven use

Qualifications

• 3+ years experience in shared services environments, HR, Finance, or Customer Support.
• 3+ years direct experience with processes management, improvement and delivering enhancements.
• 1+ years direct experience in developing digital solutions (e.g. Power Apps, Power Automate, Co-Pilot agents).
• Proven understanding of HR shared service delivery and end-to-end HR processes.

Responsibilities

• Map and analyse current HR service processes with operational teams.
• Identify inefficiencies and quantify improvements through interviews, data analysis, and improvement lists.
• Design and implement improvements with process/product owners, including AI-driven use cases.

Skills

Process analysis

Lean

Data analysis

Digital solutions (MS365)

Stakeholder collaboration

Fluency in English

Education

Bachelor’s/Master’s in HR/BA/Operations

SAP SuccessFactors certification

Tools

Power Apps

Power Automate

Co-Pilot agents

SAP SuccessFactors

Job description

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.

Our People and Culture Knowledge Center in Gdańsk is where ideas are taken seriously, development is part of everyday work, and your contribution supports colleagues across Scania worldwide. Today, we are nearly 200 people working across a wide range of People and Culture areas, from People Services and Talent Acquisition to operations, systems support, onboarding, mobility, compensation, and employee administration. Together, we help create a smooth and consistent experience for employees and managers across the business.

About The Role

As a Digital Service Improvement Lead, you will play a key role in driving continuous improvement and digitalization of services across Scania’s Knowledge Centre. Reporting to the Head of the Knowledge Centre and working closely with operational and project teams, you will identify inefficiencies, analyse process gaps, translate insights into structured improvement initiatives and implement digital solutions that deliver measurable efficiency gains and service performance improvements.

Working as a partner to operational teams across the Knowledge Centre, you will analyse how services are delivered today and help shape how they can be delivered better tomorrow. Combining data-driven insight with hands‑on operational collaboration, you will support the prioritisation, design, and implementation of sustainable service improvements.

Process Analysis, Opportunity Identification & Quantification

• Map and analyse current HR service processes together with operational teams
• Identify inefficiencies and collect improvements through interviews, job shadowing, data analysis, and existing improvement lists
• Analyse and quantify efficiency opportunities and use data to assess service impact
• Support prioritisation and align improvement initiatives with Knowledge Centre efficiency targets and other relevant KPIs
• Track improvement initiatives and measure delivered benefits, including reporting on efficiency gains, trends, and optimisation opportunities

Improvement Delivery

• Design and implement improvements in close cooperation with process and/or product owners, including opportunities to apply AI tools (e.g. Microsoft Copilot, ChatGPT/Enterprise, or similar agents) to automate or streamline workflows outside the core global systems (SuccessFactors, Service Now)
• Partner with process and product owners and IT to scope, pilot, and evaluate AI‑driven use cases in HR service delivery
• Bring an AI‑aware mindset to the broader improvement agenda, assessing where automation can complement Lean/Agile initiatives
• Deliver initiatives iteratively using agile ways of working and ensure solutions are practical, scalable, and embedded in daily operations

Operational Partnership, Standardisation, Change & Enablement

• Act as a trusted partner for operational teams across the Knowledge Centre and support shared ownership of service optimisation initiatives
• Validate improvement ideas against real operational needs and support harmonised and efficient ways of working
• Help embed and sustain changes through clear communication, training and updates to relevant documentation
• Foster the Continuous Improvement culture and awareness, in partnership with the Leadership Team and relevant improvement‑related roles (e.g. The Scania Way Lead, Process Partners)

What you bring

Skills & Tools

• Strong process analysis and mapping skills
• Experience with continuous improvement methodologies (e.g. Lean)
• Ability to analyse and quantify data
• Ability to create digital solutions on your own (e.g. within the MS365 applications)
• Strong stakeholder collaboration and communication skills
• Fluency in English

Professional Profile

• 3+ years experience working in shared services environments, HR, Finance, or Customer Support
• 3+ years direct experience with processes management, improvement and delivering enhancements
• 1+ years direct experience in developing digital solutions (e.g. Power Apps, Power Automate, Co‑Pilot agents)
• Proven understanding of HR shared service delivery and end‑to‑end HR processes

Your Background

• Bachelor’s or Master’s degree in HR, Business Administration, Operations Management, or related field
• Certification in SAP SuccessFactors and/or practical experience using SAP SuccessFactors in a technical administrator role is considered an advantage
• Certification in Lean, Six Sigma, or similar is considered an advantage

What Scania offers

Scania believes that reliable systems and great service are the foundation of a strong employee experience.

Here’s what you can expect

• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• MyBenefit – access to cafeteria platform
• Sports card – access to MultiSport to keep you active
• Learning & development platforms – ongoing training in HR technology and systems
• Friendly and inclusive work culture – collaboration, trust, and knowledge sharing
• Modern office environment – comfortable workspace designed for focus and teamwork

Type: Full‑Time, Hybrid, Permanent job offer. Location: Scania Global Knowledge Centre Gdańsk, Poland