Payments Manager (Fixed-Term Contract)

Kinguin; Warszawa; Remote; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Remote work

Monthly bonus

Seniority bonuses

Private Medical Enel-med

Life Insurance PZU

Online Benefit Platform

Mental Health Platform Nilo

Sports Card Multisport

Marketplace discount codes

Job summary

Kinguin is seeking a Senior Payments Manager to oversee payment processing, reporting, and partner relationships for a dynamic digital marketplace. You will ensure uptime across PSPs and acquirers, own fraud and conversion analytics, and drive cost-efficient payment routing while coordinating with Tech, Fraud, BI and Finance.

We value fintech experience, strong leadership, and the ability to optimize payment flows. Remote work is available with flexible hours and attractive marketplace benefits.

Qualifications

• 5+ years hands-on experience in fintech/payments, ideally within gaming, digital goods or online marketplace fintech/payments team.
• Strong analytical mindset with the ability to read and interpret auth rates, fraud rates and conversion.

Responsibilities

• Monitor payment processing across PSPs and acquirers, ensuring uptime, approval rates and issue resolution.
• Own payments reporting covering authorization, fraud, refunds, conversion and processing costs.
• Manage payment routing and failover to optimise conversion, reliability and costs.
• Manage PSP and acquirer relationships, including business reviews, pricing and contract negotiations.
• Evaluate and onboard new payment partners based on market coverage, commercial and technical fit.
• Coordinate with Tech, Fraud, BI and Finance on integrations, maintenance and production issues.
• Maintain payment methods and compliance documentation, including SAQs, AoCs and audit support.

Skills

Payments domain

Analytical mindset

Negotiation

Vendor management

Stakeholder collaboration

Fraud monitoring

Tools

Payment Hub

PSP/Acquirer relationships

Job description

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers.

If you value having Passion, Care & Impact in your daily work, you will fit great in our team! You can read more about our values and work here .

Let's shape the future together and make gaming accessible and inclusive for everyone!

What daily challenges are waiting for you?

Monitor payment processing across PSPs and acquirers, ensuring uptime, approval rates and issue resolution.

Own payments reporting covering authorization, fraud, refunds, conversion and processing costs.

Manage payment routing and failover to optimise conversion, reliability and costs.

Manage PSP and acquirer relationships, including business reviews, pricing and contract negotiations.

Evaluate and onboard new payment partners based on market coverage, commercial and technical fit.

Coordinate with Tech, Fraud, BI and Finance on integrations, maintenance and production issues.

Maintain payment methods and compliance documentation, including SAQs, AoCs and audit support.

What you need to be successful in this role?

Minimum 5 years of hands‑on experience in fintech, ideally within gaming, digital goods or an online marketplace fintech / payments team.

Minimum 3 years in managerial position.

Strong analytical mindset with the ability to read and understand auth rates, fraud rates and conversion rates.

Experience setting up payment flows and routing.

Solid understanding of payment conversion and how to improve it through practical optimisation.

Understanding of PSP settlement cycle and how PSPs operate in fintech.

Willingness to attend industry conferences when needed.

Experience with fraud monitoring and chargeback handling.

Experience with cascading logic and transaction routing inside a Payment Hub.

What we offer?

• Remote work within flexible hours.
• Monthly bonus opportunities tied to marketplace results.
• Seniority bonuses
• Access to:
  • Private Medical Healthcare ( Enel-med ).
  • Life Insurance ( PZU ) - possibility to take part in a group insurance.
  • Online Benefit Platform (120 points = 120 pln on MyBenefit).
  • Mental Health Platform ( Nilo ).
  • Sports Card ( Multisport ).
  • Two 50% discount codes for our marketplace

Recruitment process

• People interview (45-60 minutes)
• Interview with the Hiring Manager (30-60 minutes)