Client Manager - CIB Client Servicing (with Spanish)

HSBC Holdings plc; Kraków; On-site; PLN 109,000 - 134,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup reimbursement (up to

Employee assistance program

Training support

Job summary

HSBC Holdings plc in Kraków seeks a Client Manager with Spanish to support the European onboarding business, coordinating activation end-to-end and balancing service, cost, control and regulatory requirements.

You will work with Relationship Managers and internal teams to activate new clients, enable products, and manage ongoing servicing. Strong English and Spanish, plus a banking/finance background, are essential.

Qualifications

• Proven experience delivering excellent customer service and improving service through innovative approaches.
• Proactive, business-oriented approach to prioritising and managing conflicting requests.
• Ability to work under pressure.
• Communicate, influence and negotiate effectively with customers and internal teams.
• Strong interpersonal skills and ability to influence others.
• Use of English and Spanish fluently in professional contexts.
• Bachelor's degree or equivalent professional qualification in banking, finance, economics or similar field.
• Additional language as an asset.

Responsibilities

• Act as a single point of contact for customer activation, introducing new customers as active clients of the bank and enabling a selected range of products for existing customers.
• Manage and coordinate the end-to-end customer activation journey.
• Serve as the operational point of contact for clients on process requirements.
• Support Customers and Relationship Managers and partner with internal teams on existing-to-bank activity.
• Understand clients’ needs and align them with internal rules plus local and international regulations.
• Manage a pipeline of customer requests and ensure delivery to internal and customer deadlines.
• Build and maintain a strong network outside your own function to meet customer needs.

Skills

Customer service

Prioritisation

Working under pressure

Communication

Negotiation

Interpersonal skills

English

Spanish

Education

Bachelor's degree or equivalent in banking/finance/economics or similar

Job description

Client Manager - CIB Client Servicing (with Spanish)

Location: Kraków, PODLASKIE, PL, 30-347

Brand: HSBC

Area of Interest:

Role Workstyle:

Date: 5 Oct 2026

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

CIB Client Relationship Servicing is responsible for global client activation, due diligence and relationship servicing for HSBC clients across the full client lifecycle. As a Client Manager with Spanish you’ll support the European complex onboarding business by coordinating customer activation end-to-end, balancing customer service, cost, control and regulatory requirements while partnering closely with Relationship Managers and internal teams.

What you’ll do

• Act as a single point of contact for customer activation, introducing new customers as active clients of the bank and enabling a selected range of products for existing customers.
• Manage and coordinate the end-to-end customer activation journey.
• Serve as the operational point of contact for clients on process requirements.
• Support Customers and Relationship Managers and partner with internal teams on existing-to-bank activity.
• Understand clients’ needs and align them with internal rules plus local and international regulations.
• Manage a pipeline of customer requests and ensure delivery to internal and customer deadlines.
• Build and maintain a strong network outside your own function to meet customer needs.

What you need to have to succeed in this role

• Demonstrate proven experience delivering excellent customer service and improving service through innovative approaches.
• Apply a proactive and business-orientated approach to prioritising and managing conflicting requests
• Show ability to work under pressure.
• Communicate, influence and negotiate effectively with customers and internal teams.
• Bring strong interpersonal skills and the ability to influence others.
• Use excellent verbal and written English and Spanish.
• Hold a bachelor’s degree or equivalent professional qualification in banking, finance, economics or a similar field.
• Offer an additional language as an asset.

What we offer

The pay range for this role is 9 742 PLN – 12 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

Online behavioural test (for external candidates only)

Telephone screen (for external candidates only)

Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait.

You’ll achieve more when you join HSBC.