Fintech Support Specialist - 24/7 Remote

Colibrix One; Warszawa; On-site; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Fully remote work

Job summary

COLIBRIX ONE is seeking a Customer Support Specialist to assist clients and partners with acquiring and payment systems. This role goes beyond standard support — you will handle technical inquiries, perform initial diagnostics and investigate issues affecting transaction processing.

Close collaboration with internal teams and clear communication with clients are key to rapid problem resolution. You will support payments software, document inquiries, and work across departments.

Qualifications

• 1–2 years of relevant fintech support experience.
• Excellent written and verbal English and Russian communication.
• Knowledge of payment terminals and payment gateways.
• Understanding of payment processing and data transmission protocols.
• Experience with incident management and monitoring tools.
• Familiarity with ticketing/CRM systems.
• Quick learner with proactive problem solving and strong organization.
• Willingness to work day and night shifts for 24/7 support.

Responsibilities

• Provide timely technical support to clients and partners on acquiring operations and payment systems.
• Register, categorize, and escalate inquiries and reports.
• Perform initial analysis and diagnose issues during transaction processing.
• Resolve simple issues and escalate complex problems when needed.
• Advise clients on configuring and using software for payments.
• Document inquiries, actions, and outcomes.
• Collaborate with other departments to address client issues promptly.

Skills

English

Russian

Communication skills

Tools

Intercom

JIRA

Grafana

Asana

CRM system

Job description

COLIBRIX ONE is seeking a Customer Support Specialist to assist clients and partners with acquiring and payment systems. This role goes beyond standard support — you will handle technical inquiries, perform initial diagnostics and investigate issues affecting transaction processing.

Close collaboration with internal teams and clear communication with clients are key to rapid problem resolution. You will support payments software, document inquiries, and work across departments.