Remote L1 Support Specialist (Mid) — Fintech Payments

FinteqHub; Poznań; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Private insurance

1 extra day off per year

Sports program compensation

Mental health programme

Free online English lessons

Generous referral program

Training and conferences

Job summary

FinteqHub is seeking an L1 Support Specialist to serve as the main point of contact for our B2B clients, ensuring stable platform performance and high-quality support as we scale globally.

You will resolve incoming technical requests, analyze root causes, and collaborate with internal teams to deliver timely solutions. This role emphasizes communication, proactive problem-solving, and a commitment to operational excellence.

Qualifications

• Must-have: Russian and English proficiency at upper-intermediate level.
• Previous experience in a support/technical role or relevant education/courses.
• Basic understanding of API/HTTP/JSON.
• Familiarity with AI tools (e.g., Gemini, GPT, Claude).

Responsibilities

• Act as the primary contact for B2B clients with technical issues.
• Analyze root causes and escalate to the relevant department.
• Create and fix payment configurations for clients.
• Assist clients in using our products and features.
• Monitor dashboards and respond to technical alerts.

Skills

Russian (Upper Intermediate)

English (Upper Intermediate)

Customer support experience

Technical troubleshooting

API/HTTP/JSON familiarity

AI tools familiarity

Proactive mindset

Job description

FinteqHub is seeking an L1 Support Specialist to serve as the main point of contact for our B2B clients, ensuring stable platform performance and high-quality support as we scale globally.

You will resolve incoming technical requests, analyze root causes, and collaborate with internal teams to deliver timely solutions. This role emphasizes communication, proactive problem-solving, and a commitment to operational excellence.