Strategic Partner Success Manager, Travel Tech

Airhelp; Warszawa; On-site; PLN 179,000 - 234,000; Full time

Benefits offered by this job

Autonomy & Trust

Real product impact

Growth investment

Flexible benefits

Global workstyle

Purpose-driven mission

Job summary

AirHelp is expanding its B2B partner ecosystem and seeks a Partner Success Manager in Poland (Warsaw) to own the partner lifecycle from late-stage sales support to activation and ongoing health. You will coordinate with Product, Engineering and Legal to ensure smooth onboarding and live operation with key partners, including API integrations.

The role emphasizes managing technical integrations end-to-end, defining playbooks, and maintaining proactive health checks.

Qualifications

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data-integration products.
• Proven experience managing technical partner integrations end-to-end.
• Comfort reading API documentation and working with partner technical teams; coding not required.
• Experience balancing high-touch for key accounts with scalable self-service for long-tail partners.

Responsibilities

• Own the partner lifecycle from late-stage sales support to activation and ongoing health.
• Manage integration, activation, and go-live for key accounts with cross-functional teams.
• Monitor partner health: data accuracy, SLA adherence, and issue mitigation.
• Lead the self-service onboarding model for smaller partners with Product and Account Management.

Skills

Partner management

API integrations

SLA monitoring

Cross-functional collaboration

Job description

AirHelp is expanding its B2B partner ecosystem and seeks a Partner Success Manager in Poland (Warsaw) to own the partner lifecycle from late-stage sales support to activation and ongoing health. You will coordinate with Product, Engineering and Legal to ensure smooth onboarding and live operation with key partners, including API integrations.

The role emphasizes managing technical integrations end-to-end, defining playbooks, and maintaining proactive health checks.