Part-Time Desktop Support Engineer – ITIL Expert

GyanSys Inc.; Polska; On-site; PLN 97,000 - 151,000; Part time

Job summary

GyanSys Inc. is seeking a part-time desktop support specialist to assist users across multiple locations, including Barcelona, Miszewo, Changzhou, and Shanghai. The role focuses on hardware/software support, asset management, and ITIL-based incident handling.

Responsibilities include configuring devices, providing first-level support, resolving tickets, and guiding users on fixes. Strong knowledge of Microsoft 365, Active Directory, and security tooling is essential.

Qualifications

• 5+ years across the full range of desktop support, including hardware and software asset management.
• End-user support in a service desk, following ITIL and help desk best practice.
• Troubleshooting PC hardware, peripherals and applications.
• Microsoft 365 / Office 365, Active Directory, and M365 users and groups.
• Client firewall and antivirus support.
• Basic network troubleshooting.
• Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Palo Alto Prisma Access.
• Experience with SolarWinds or similar application.

Responsibilities

• Configure, image, install and maintain PCs, desk phones, peripherals, mobile phones and other devices, including upgrades
• Provide first-level support for local hardware
• Resolve service desk tickets and log user-reported issues, following ITIL incident and problem management
• Coach users and explain issues and fixes in plain language
• Provision and manage user access
• Track assets and licenses assigned to users

Skills

Desktop support

ITIL incident management

Asset management

First-level support

Communication

Tools

SolarWinds

Cisco Umbrella

Cisco Secure Access

Zscaler

Palo Alto Prisma Access

Active Directory

Job description

GyanSys Inc. is seeking a part-time desktop support specialist to assist users across multiple locations, including Barcelona, Miszewo, Changzhou, and Shanghai. The role focuses on hardware/software support, asset management, and ITIL-based incident handling.

Responsibilities include configuring devices, providing first-level support, resolving tickets, and guiding users on fixes. Strong knowledge of Microsoft 365, Active Directory, and security tooling is essential.