Remote IT Helpdesk Engineer - M365, Intune & Windows

Tenthpin

Warszawa

Remote

PLN 60,000 - 90,000

Full time

4 days ago

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Job summary

Tenthpin is seeking a proactive IT Helpdesk Engineer to deliver high-quality 1st and 2nd line support for a remote-first global user base. You will manage Microsoft 365, Windows, Intune, and common desktop software while handling incidents and inquiries via Jira Service Management.

We value years of hands-on experience, strong English communication skills, and the ability to work on small infrastructure projects.

Qualifications

Minimum of 5 years of experience in similar role(s).
Experience managing M365 and Windows desktop in a remote company.
Excellent problem-solving and analytical skills.
Strong English written and spoken communication.
Experience with automation tools and scripting languages (e.g., PowerShell).
Hands-on management of Microsoft Intune for MDM & MAM.
Management of small internal projects, liaising with external vendors.
Knowledge of security products such as Microsoft Sentinel, Defender and DLP would be advantageous.
Experience managing Windows 365 Desktop environments.

Responsibilities

Act as the first point of contact for all incoming IT support requests via Jira Service Management.
Log, triage, and prioritise incidents and service requests according to SLAs.
Provide remote support for end user issues related to Microsoft 365, Windows 11, email and collaboration tools.
Handle hardware troubleshooting for laptops and peripherals, remote onboarding/offboarding.
Escalate issues to senior colleagues and contribute to problem management.
Collaborate with IT team to support enterprise SaaS applications and services.