OT/IoT ServiceNow Cyber Solution Architect

EY; Gdańsk; Hybrid; PLN 190,000 - 270,000; Full time

Benefits offered by this job

Hybrid working model

Private healthcare

Life insurance

Remote work opportunities

EY Badges and MBA title from Hult

Career Counselor

Innovations@EY

Mental health and personal development

Training & courses

Job summary

EY Poland is seeking a ServiceNow Manufacturing Cyber Solution Architect in Gdańsk to join the OT/IoT Security Hub. The role drives OT operations management and OT Service Management using ServiceNow, with emphasis on CMDB, SecOps, and risk management across manufacturing environments.

You will lead workshops, design OT CMDB structures, mentor teams, and deliver end-to-end configurations and integrations while collaborating with multinational teams and traveling as needed.

Qualifications

• Experience with ServiceNow platform.
• Experience with one or more ServiceNow products: CMDB, ITOM, ITSM, SecOps, IRM.
• Strong presentation and communication skills.
• Ability to understand business requirements and convert them into solution designs.

Responsibilities

• Lead requirements gathering, scoping and design workshops for OT operations management and OT service management.
• Help clients establish an OT CMDB and OT Service Catalog.
• Provide expert-level support and mentoring to the implementation team.
• Maintain deep knowledge of ServiceNow capabilities and constraints.
• Deliver configuration and integration services, ensuring QA support for development and implementation teams.
• Plan and coordinate testing, testing acceptance and remediation cycles.
• Build and present business cases for senior stakeholders.
• Contribute to new ServiceNow-based solutions for OT.

Skills

ServiceNow experience

Communication skills

Requirements analysis

Willingness to learn

Teamwork in multinational environment

English proficiency

Travel readiness

Tools

CMDB

ITOM

ITSM

SecOps

IRM

Job description

EY Poland is seeking a ServiceNow Manufacturing Cyber Solution Architect in Gdańsk to join the OT/IoT Security Hub. The role drives OT operations management and OT Service Management using ServiceNow, with emphasis on CMDB, SecOps, and risk management across manufacturing environments.

You will lead workshops, design OT CMDB structures, mentor teams, and deliver end-to-end configurations and integrations while collaborating with multinational teams and traveling as needed.