Order to Cash Team Leader

Arbex; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible benefits package

Income protection insurance options

Medical, dental and vision coverage

Job summary

Arbex is seeking an Order to Cash Team Leader to drive multi-country OTC operations, including credit & collections, cash application, pricing, and trade promotions setup. You will manage customer master data, ensure compliance, and lead day-to-day performance with a focus on team effectiveness and issue resolution.

The role requires a bachelor’s degree in finance or related field and 3+ years in OTC operations, with English and Spanish at C1 level.

Qualifications

• Bachelor’s degree in finance, Business Administration, or related field.
• 3+ years of OTC operations experience in a multi-country role.
• English and Spanish at C1 level.
• Strong understanding of credit & collections, cash application, and pricing processes.
• Familiarity with ERP systems (e.g., SAP) and basic reporting tools.
• Excellent communication and interpersonal skills for team coordination and stakeholder interaction.
• Detail-oriented with a proactive approach to issue resolution and compliance.

Responsibilities

• Execute OTC processes for assigned countries, including credit & collections, cash application, pricing, and trade promotions.
• Monitor daily performance metrics and ensure timely issue resolution.
• Track and report on KPIs related to collections, pricing accuracy, and cash application.
• Ensure adherence to OTC policies and procedures.
• Participate in continuous improvement initiatives and suggest process enhancements.
• Support audit readiness and documentation for assigned processes.

Skills

Credit & collections

Cash application

Pricing

SAP

Communication

Stakeholder management

Education

Bachelor’s degree in finance, Business Administration, or related field

Tools

SAP

Job description

Your Role

Become part of the team powering household names likeAndrex®, Kleenex®, Cottonelle®, Scott®, Viva®, andWypAll®.AtArbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

About You

In one of our Order to Cash Team Leader roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. You will own multi-country execution of OTC processes including credit & collections, cash application, pricing, and trade promotions setup. Ensures accurate and timely management of Customer master data, supporting local compliance and financial controls. Leads day-to-day operations with a focus on team performance, process adherence, and issue resolution. Acts as the first point of contact for operational escalations and supports continuous improvement initiatives within GBS framework.

Your responsibilities will include:

• Execute OTC processes for assigned countries, including credit & collections, cash application, pricing, and trade promotions.
• Monitor daily performance metrics and ensure timely issue resolution.
• Track and report on KPIs related to collections, pricing accuracy, and cash application.

• Ensure adherence to OTC policies and procedures.
• Participate in continuous improvement initiatives and suggest process enhancements.
• Support audit readiness and documentation for assigned processes.

To succeed in this role, you will need the following qualifications:

• Bachelor’s degree in finance, Business Administration, or related field.
• 3+ years of experience in OTC operations, preferably in a multi-country role.
• English and Spanish C1
• Strong understanding of credit & collections, cash application, and pricing processes.
• Familiarity with ERP systems (e.g., SAP) and basic reporting tools.
• Excellent communication and interpersonal skills for team coordination and stakeholder interaction.
• Detail-oriented with a proactive approach to issue resolution and compliance.

Total Benefit

Webelievethatouremployeesareourgreatestasset, andwe'recommittedtoprovidingthemwiththeresourcestheyneedtobesuccessful.Ifyou'relookingforarewardingcareerwithacompanythatcaresaboutitsemployees,thenARBEXistheplaceforyou.

• Flexible Savings and spending accounts that let you maximize health care options and stretch your dollars further when caring for yourself or dependents.
• Diverse Income protection insurance options to help protect yourself and your family in case of illness, injury or other unexpected events.
• Great support for Good Health with options for medical, dental and vision coverage—and no waiting periods or pre-existing condition restrictions, you can start work with peace of mind.
• And many more

And finally, the fine print….

ForARBEXto grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands thatshape the future of tissue and hygiene, which is whyweseek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking toARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties,responsibilitiesand skillsrequiredfor this position.

Employment is subject to verification of local policies.

#Hybrid