Customer Service & Order Management Advanced Specialist (with French)

Arbex; Kraków; Hybrid; PLN 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid Work

Yearly Bonus

Referral Program

Learning & Growth

International Environment

Flexibility

Job summary

Arbex, a leading tissue and hygiene innovator, seeks a Customer Service & Order Management Advanced Specialist (French Speaker) to own end-to-end order-to-delivery with Western European customers. You will manage orders in SAP R/3, coordinate with Sales, Logistics, and Finance, and drive customer satisfaction while identifying upsell opportunities.

The role blends hybrid work with at least one day in the Kraków office and requires fluent English and French, strong MS Office skills, and a

Qualifications

• Fluent English and French with excellent communication skills.
• Experience or interest in Order Management, Customer Service, or FMCG.
• Master’s degree (completed or in progress).
• Strong proficiency in MS Office.

Responsibilities

• Manage full order-to-delivery for assigned customers using SAP R/3.
• Serve as primary contact for customers and resolve delivery issues promptly.
• Collaborate with Sales, Logistics, Deployment, and Finance for order execution.
• Identify cross-sell/upsell opportunities and promote new products.
• Handle customer claims and disputes with proper documentation.
• Maintain accurate order data and support process improvements.

Skills

Fluent English

French

MS Office

Time management

Customer service

Order management

Education

Master’s degree

Tools

SAP

Salesforce

Qualtrics

SNC

Dispute Case Management tools

Job description

Customer Service & Order Management Advanced Specialist (French Speaker)

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You:

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Order management is the process of capturing, tracking, and fulfilling Customer orders from order placement through delivery. In this role, you will act as the main point of contact for a dedicated portfolio of customers across Western Europe, managing end-to-end order-to-delivery (OTD) processes and ensuring seamless execution from order entry to final delivery. You will collaborate with a wide range of internal stakeholders while maintaining accurate order data in SAP R/3 and delivering excellent customer service to drive satisfaction and business growth.

In this role, you will:

• Manage the full order-to-delivery process for assigned customers, including order entry, validation, stock checks, delivery coordination, and issue resolution using SAP R/3 systems

• Act as the primary point of contact for customers, handling enquiries and resolving delivery or order-related issues promptly while ensuring clear communication of progress and outcomes

• Collaborate closely with cross-functional stakeholders (Sales, Logistics, Deployment, Demand Planning, Marketing, Finance, and others) to ensure smooth execution of orders and alignment across the supply chain

• Drive revenue growth by identifying cross-selling and upselling opportunities, including promotions, alternative products, and new product offerings

• Manage customer claims and disputes end-to-end, including investigation, documentation, and creation of credit/debit notes via Dispute Case Management tools

• Proactively manage customer relationships, maintain accurate documentation, and deliver high-quality service to improve satisfaction and reduce complaints

• Prioritize workload in a fast-paced environment, meeting tight deadlines while balancing urgent and important tasks effectively

• Identify continuous improvement opportunities within processes, contribute to projects, and support operational excellence by enhancing efficiency and customer experience

Required Qualifications:

• Fluent English and French along with an excellent communication and interpersonal skills

• Experience or interest in Order Management, Customer Service, Order‑to‑Cash, Supply Chain, or FMCG environments

• Master’s degree (completed or currently in progress)

• Strong proficiency in MS Office

• Very good time‑management skills with the ability to prioritize and perform under pressure

Preferred Qualifications:

• Experience working with SAP and SNC, Salesforce, Qualtrics

• Ability to work with multiple stakeholders across different countries

• Proactive, can‑do attitude with strong teamwork and knowledge‑sharing capabilities

• Ability to work independently, manage multiple tasks and deadlines, and demonstrate initiative

Please note: this is a fixed-term contract role.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Great Support for Good Health

with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement

with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance.Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus -

to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance

we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.

Additional Leave

to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Arbex’s coordinated actions.

Learning & Growth

we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment

a job at the very heart of Arbex's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print….

For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role.