Collections Expert

Kimberly-Clark Corporation; Kraków; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Office in Kraków

Job summary

Arbex in Kraków, Poland, is seeking a Collections Expert to manage a South Africa portfolio end-to-end, drive timely payments, and coordinate with Sales, Supply Chain, and Finance to resolve delinquencies.

You will analyze aging data, reconcile accounts, propose write-offs, and monitor key metrics, while ensuring clear communication with internal teams and external customers in English. This hybrid role offers in-office collaboration and remote flexibility.

Qualifications

• Proven experience in Collections or Order-to-Cash environments.
• Strong communication, influencing, and decision-making skills with a proactive mindset
• High attention to detail and accuracy
• Fluent English, both written and spoken

Responsibilities

• Manage South Africa’s customer portfolio end-to-end, including collections and claims coordination.
• Engage with customers by phone and email to drive timely payments and maintain strong relationships
• Analyse account data, identify root causes of overdue items, and implement corrective actions
• Reconcile accounts, propose write-offs, and support VBR releases and claims allocations
• Monitor and report on key financial indicators, including over-limit customers, aged debt, and past-due contributions
• Collaborate closely with Sales, Supply Chain, Pricing & Rebates, and Finance teams to resolve issues and improve processes

Skills

Collections experience

Communication

Attention to detail

Fluent English

Education

Degree in Finance/Accounting

Tools

SAP

Excel

Job description

Collections Expert Job Description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here-innovation, growth, and the chance to leave a real mark. Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. As a Collections Expert, you'll manage a portfolio of customers across South Africa, ensuring timely collections, accurate account reconciliation, and effective collaboration with cross-functional teams. You'll be a trusted partner to both internal stakeholders and external customers, helping resolve issues, reduce delinquency, and strengthen financial processes.

Job Responsibilities

• Manage South Africa’s customer portfolio end-to-end, including collections and claims coordination
• Engage with customers by phone and email to drive timely payments and maintain strong relationships
• Analyse account data, identify root causes of overdue items, and implement corrective actions
• Reconcile accounts, propose write-offs, and support VBR releases and claims allocations
• Monitor and report on key financial indicators, including over-limit customers, aged debt, and past-due contributors
• Collaborate closely with Sales, Supply Chain, Pricing & Rebates, and Finance teams to resolve issues and improve processes

Required Qualifications

• Proven experience in Collections or Order-to-Cash environments
• Strong communication, influencing, and decision-making skills with a proactive mindset
• High attention to detail and accuracy
• Fluent English, both written and spoken

Preferred Qualifications

• Degree in Finance, Accounting, or a related field
• Experience with ERP systems, ideally SAP, and strong Excel skills
• Experience working in a multinational or cross-regional environment
• Exposure to South Africa’s market is an advantage

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose. That's why we offer a flexible work model that blends remote work with intentional in-person collaboration, helping you connect, grow, and innovate while maintaining the balance you value.

This role follows a hybrid work model based in our Kraków, Poland office.

Culture & Values

When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies. This role is available for local candidates already authorised to work in Poland only. ARBEX will not provide relocation support for this role.

Transparency and Fairness

#LI-Hybrid Transparency and Fairness Go Hand in Hand. At Arbex, we are committed to fostering fairness, equity, and transparency in everything we do, including our recruitment practices.

Along with a competitive pay and additional performance-based incentives (if applicable to the role) we offer a range of benefits enhancing your life, health and prosperity over time. But pay is just one part of our offering. We also offer you opportunities to grow, thrive and make an impact.

Applicable for Poland and Slovakia: Annual Base Salary Range and the Incentive Plan (if applicable): will be communicated prior to the interview.

We are committed to equal pay for work of equal value and use gender-neutral criteria in determining compensation and career progression.

These principles guide our approach to pay transparency.

Primary Location Krakow Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time

Backed by the power of over 100 years of legacy brands, we are the worlds next leading producer of consumer goods. When it comes to product development, we go beyond everyday needs to anticipate what life will require in the future-while keeping innovation, sustainability, and consumers at the core of every decision. From fibre to shelf, and beyond, we act with intention at every step of the way. Because scale isn't measured by size, it's determined by positive impact. And that's how we deliver what the world needs next.