Order Management Specialist, German Speaker

UPM; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

UPM is seeking a Specialist Order Management, German Speaker to join the Order Management Team in Wrocław. You will handle orders and quotations, ensuring smooth production, delivery and billing with accurate entry and timely confirmations.

You should have a university degree or 2+ years in customer service/order management, plus experience with SAP or Salesforce, and fluent German and English. The role offers a hybrid work model in Wrocław and growth within an international organization.

Qualifications

• Relevant university degree or 2+ years in customer service/order management.
• Experience with SAP or Salesforce.
• Excellent German and English communication.
• Able to work in an international environment.

Responsibilities

• Manage customer orders and quotations to ensure smooth production, delivery and billing.
• Ensure accurate order entry, processing and confirmation.
• Check orders for completeness and accuracy against policies.
• Identify and resolve issues across the order management process.
• Maintain master data and support improvements in ways of working.

Skills

German language

English language

Customer service

Education

University degree or 2+ years experience

Tools

SAP

Salesforce

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!Learn more about us as a workplace upm.com/careersWe are now looking for a Specialist Order Management, German Speaker to join our team in UPM Business HUB Wrocław, Poland.Greetings from your future manager:“ Hi! We welcome you to join the enthusiastic Order Management Team in Wrocław. In this role you will handle order management tasks with full responsibility of giving the promise internally and externally. You will be a part of diverse team of professionals driving UPM Communication Paper Supply Chain to be a professional and efficient organization . “ – Anna K.- J., Team Leader, Order ManagementWhat you’ll doManage customer orders and quotations efficiently, ensuring smooth production, delivery and billing processesEnsure accurate and timely order entry, processing and confirmationCheck orders for completeness and accuracy, ensuring compliance with organizational policies and service offeringsIdentify and resolve issues throughout the order management processCooperate closely with customers and internal stakeholders to ensure smooth and timely order handlingMaintain relevant master data, including material and packaging material dataSupport the development and implementation of effective order management ways of workingParticipate in internal projects and contribute to implementing future ways of workingContribute to continuous improvement of processes and daily operationsWho you areYou have a relevant university degree or at least 2 years of experience in customer service, order management or a similar fieldYou have experience with order management tools, such a SAP or SalesforceYou communicate and coordinate effectively with internal stakeholders and customersYou are a collaborative team player who enjoys building relationships and working across teamsYou have a solution-oriented and customer-focused mindsetYou are comfortable working in an international environment and cooperating with multiple teamsYou have excellent written and spoken GermanYou have good written and spoken EnglishThis is what we offer to youA meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.Learn about our Rewarding and our Ways of workingAdditional informationThis position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.The position holder will report to Team Leader, Order Management.How to applyPlease apply via the link above and attach your CV by October 28, 2026 . Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.For support with submitting your application, please contact HR Service at [e-mail] or tel. [phone].Country-specific informationIf you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/ .UPM business informationUPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, Human Resources Services in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 700 professionals in customer, supplier and financial services.What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPMIf you wish to get more insight about who we are, check out this page !UPM – we renew the everydayRead more: upm.comFollow us on LinkedIn | YouTube | Instagram | X#UPM #UPMers #materialsolutions #WeRenewTheEveryday #FeelGoodAboutYourWork#LI-DNP#LI-HYBRID