Order Management Specialist – ERP & Customer Coordination

Grass Valley Canada; Kraków; On-site; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Medicover

Multisport

Kafeteria

Office in Krakow citycenter

Job summary

Grass Valley seeks an Account Specialist – Order Management to ensure accurate and timely entry, processing, and management of customer orders for an assigned portfolio. You will coordinate with Sales, Project Management, Finance, and manufacturing to deliver orders in line with customer requirements.

You will handle order acknowledgments, shipment schedules, changes, and credits, while maintaining up-to-date documentation and meeting month-end deadlines.

Qualifications

• Previous experience in Order Management, Customer Service, Sales Operations, or a similar customer-focused role.
• Experience with ERP systems; SAP experience is an advantage.
• Experience with CRM systems; Salesforce experience is an advantage.
• Advanced level of English, both written and spoken.
• Strong knowledge of Microsoft Excel and other Microsoft Office applications.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities simultaneously.
• Strong attention to detail and a high level of accuracy.
• Ability to work effectively to deadlines, particularly during month-end periods.
• Strong prioritization and problem-solving skills.
• Ability to work independently, take ownership of assigned responsibilities, and ensure tasks are completed on time.
• Strong communication and collaboration skills, across multiple departments and with customers.

Responsibilities

• Process new customer sales orders in the ERP system, ensuring equipment specifications, order details, and pricing are accurate.
• Manage changes to customer requirements throughout the order lifecycle and inform stakeholders.
• Prepare and send Order Acknowledgements and Shipment Schedule documentation to customers.
• Monitor and follow up daily on all assigned customer orders to ensure timely progress and delivery.
• Collaborate with manufacturing teams to meet customer timelines in Breda and Montreal.
• Communicate order updates, changes, and delays to Project Managers, Sales Account Managers, and customers.
• Resolve Credit Holds and other issues with Sales and Finance to prevent delays.
• Respond promptly to internal and external inquiries via email and phone.
• Ensure orders are shipped and invoiced accurately and on time.
• Process RMAs and Credit Notes for returned equipment.
• Maintain accurate and up-to-date order information and documentation throughout the lifecycle.

Skills

Order management

Customer service

Sales operations

ERP systems

CRM systems

Excel

English proficiency

Communication

Time management

Attention to detail

Tools

SAP

Salesforce

Job description

Grass Valley seeks an Account Specialist – Order Management to ensure accurate and timely entry, processing, and management of customer orders for an assigned portfolio. You will coordinate with Sales, Project Management, Finance, and manufacturing to deliver orders in line with customer requirements.

You will handle order acknowledgments, shipment schedules, changes, and credits, while maintaining up-to-date documentation and meeting month-end deadlines.