Operations Assistant

WM Reply; Kraków; Remote; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Motivizer Benefits Platform

Language Courses

Training opportunities

Networking events

Job summary

Accelerator 365, part of Reply, is seeking an Operations Assistant to support day‑to‑day processes from invoicing to CRM management. This role combines project delivery, customer success, and commercial operations within a remote-friendly environment with occasional visits to Krakow or Katowice.

Ideal candidates have a degree in a technology field and at least 1 year in operations or admin roles, with strong English and data‑driven thinking.

Qualifications

• Educated to degree level in a Technology related field.
• Minimum 1 year of experience in an operations, administration or customer facing role.
• Strong analytical skills with data interpretation and practical conclusions.
• Excellent verbal and written English communication.

Responsibilities

• Delivery & Customer Success: Track milestones and dependencies; maintain clear stakeholder communications.
• Customer Relationship Ownership: Be main contact for a portfolio of customers, drive satisfaction and growth.
• Customer Success & Adoption: Monitor usage, drive adoption, ensure customers get full value.
• Commercial Operations: Invoicing & Billing; create job orders; onboard suppliers; support renewals.
• HubSpot Deal Management: Maintain deal records, update stages, ensure forecasting data quality.
• Data Quality Ownership: Ensure CRM and order data quality across core systems.

Skills

Analytical skills

English communication

Organised

Independent ownership

CRM data

Education

Bachelor's degree in Technology

Tools

HubSpot

CRM systems

Job description

Our Company

Accelerator 365 is part of Reply, a global technology group of over 16,000 specialists working across cutting-edge digital, cloud, and AI solutions. Within that network, we’re a focused, ambitious team building a suite of over 30 plug-and-play SharePoint intranet applications, trusted by more than 170 organisations worldwide, including some of the world’s most recognisable brands. Our products help companies create modern, engaging digital workplaces without the complexity of bespoke development. We’re growing, and this is a great time to join us.

The Role

Location: Remote, with occasional visits to our offices in Krakow or Katowice

Contract: UoP - Permanent

We’re looking for a motivated and detail-oriented individual to join us as an Operations Assistant. This role sits at the heart of the business, supporting the day-to-day processes that keep things running smoothly, from invoicing and supplier onboarding through to renewals and CRM management.

Duties and Responsibilities

Delivery & Customer Success

• Project Delivery Management — Track milestones, dependencies, risks, and progress; maintain clear communication with stakeholders.


• Customer Relationship Ownership — Act as the main point of contact for a portfolio of customers, ensuring satisfaction and identifying growth opportunities.


• Customer Success & Adoption — Monitor product usage, drive adoption, and ensure customers achieve full value.

Commercial Operations

• Invoicing & Billing Management — Raise and manage invoices aligned to project milestones and billing schedules; ensure accuracy and timely issuance.


• Job Order Creation — Create and submit job order forms with complete and accurate information to support internal workflows.


• Supplier Onboarding — Coordinate administrative onboarding steps, ensuring compliance and timely setup.


• Commercial Cycle Support — Assist with quotations, renewals, retention analysis, and commercial documentation.


• HubSpot Deal Management — Maintain accurate deal records, update stages, log activity, and ensure data quality for forecasting and pipeline visibility.


• Data Quality Ownership — Oversee CRM, pipeline, and order management data integrity across core systems.

• Educated to degree level in a Technology related field (Computer Science, Information Systems, Software Engineering, or a similar technology discipline).


• A minimum of 1 years’ experience in an operations, administration or customer facing commercial/delivery role.


• Strong analytical skills, comfortable working with data, interpreting trends, and drawing practical conclusions.


• Excellent verbal and written English communication, able to convey information clearly to customers and internal stakeholders.


• Confident navigating business systems, learning new tools quickly, and maintaining high‑quality data across CRM and operational platforms.


• Highly organised, detail‑oriented, and proactive in managing tasks, deadlines, and data accuracy.


• Able to independently own and drive a workstream with limited supervision while collaborating effectively within a distributed team.

Benefits

Motivizer Benefits Platform - with a monthly budget, you can choosemedical care package, meal tickets, sports cards,cinema tickets, shop vouchers, discounts and many more.

Language Courses - you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!

Training opportunities - both internallyand from external providers. We support your ongoing learning and development.

Networking events - coding challenges, company summer and Christmas parties - sometimes overseas! Plus regular social events for different occasions.