IT Support Specialist

Amcor; Lubień Dolny; On-site; PLN 60,000 - 90,000; Full time

Job summary

Amcor is seeking an IT Support Specialist to deliver reliable IT services across its sites in Lubien, Poland. The role covers end-to-end support for up to 300 devices per FTE, including PCs, servers, printers, and network equipment.

The candidate will manage asset procurement, configuration, licensing, security, and local IT projects within global standards. Responsibilities include training end users, improving support processes, maintaining documentation, and ensuring site IT service quality.

Qualifications

• Technical education in computer science or equivalent experience.
• Bachelor’s degree in computer science is advantageous.
• Windows or Cisco certifications are a plus.
• ITIL Foundations desirable.
• Fluency in Polish and English (spoken and written).
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver reliable IT services across Amcor sites and support up to 300 devices per FTE.
• Oversee end-to-end IT service delivery, asset management, procurement, and budgets.
• Provide end-user training and promote best practices.
• Ensure compliance with global IT standards and security policies.
• Support LAN/WLAN setup, and manage network documentation and monitoring.

Skills

Troubleshooting skills

Interpersonal communication

Windows Server configuration

Server virtualization

ITIL Foundations

Polish and English fluency

Project experience

Education

Technical education in computer science

Bachelor’s degree in computer science

Tools

Windows certification

Cisco certification

ITIL Foundations

Job description

IT Support Specialist

Location: Lubien, PL

Department: Information Technology

Full-time or Part-time: Full-Time

Job Type: Employee

Shift: On site

About the Role

The IT Support Specialist is responsible for delivering reliable IT services across one or more Amcor sites, supporting up to 300 managed devices per FTE, including PCs, servers, printers, and network equipment. The role oversees end-to-end IT service delivery, including user support, IT asset management, procurement, configuration, repairs, licensing, security, phone systems, and local IT projects and budgets. Additionally, the IT Support Specialist communicates upcoming changes and projects, promotes best practices, delivers end‑user training, and ensures all operational activities comply with global IT standards and security policies.

Key Job Accountabilities

• Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
• Responsibility for the implementation of Global IT shared service standards and support processes across the sites they work with.
• Responsible for the quality of the IT services delivery at the sites.
• Project leadership in their sites for all IT infrastructure and support process changes for IT shared services.
• Coverage of critical issues at the sites.
• Security alignment with IT policies.
• Documenting (knowledge base, procedures, help guides, etc.).
• Asset Management.
• Installing and repairing hardware.
• Application and software troubleshooting.
• Printer and multi‑function device management.
• Data backup and restore.
• Infrastructure testing.
• Support for setup of LAN switches and access points (wired and wireless).
• Management of the network documentation.
• Use of monitoring tools to monitor network equipment and servers.
• Maintaining and administering server‑related activities such as patching and updates.
• User management (onboarding/off‑boarding, updates).
• Major events support.
• Site events support.
• Support end user education.

Qualifications / Requirements

• Technical education in computer science or equivalent experience/studies.
• Bachelor’s degree in computer science is advantageous.
• Any Windows or Cisco certifications are a plus.
• ITIL Foundations desirable.
• Ability to multitask and handle high volumes in a fast‑paced and demanding environment.
• Strong interpersonal and communication skills.
• Strong troubleshooting skills.
• Fluency in Polish and English communication (spoken and written); other languages are considered an advantage.
• Project experience is advantageous.
• Good knowledge in configuring, managing and troubleshooting Windows Server operating systems.
• Knowledge of server virtualization.