Onsite IT Support Engineer - Windows, VPN & Teams

lighting; Piła; On-site; PLN 60,000 - 90,000; Full time

Job summary

Signify is hiring a Site Support Engineer in Poland to provide onsite IT support and maintain a productive workplace technology environment. You will troubleshoot hardware, software, and user devices, ensuring smooth operation of IT services across the site.

The role focuses on Windows and macOS environments, Microsoft 365 applications, networking basics, and ITSM workflow management. Join a global team committed to innovation and inclusive culture.

Qualifications

• Experience in desktop support, onsite IT support, or service desk environments.
• Strong knowledge of Windows operating systems; macOS is a plus.
• Experience with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Understanding of networking concepts such as Wi-Fi, LAN, VPN, DNS, and DHCP.
• Experience with ITSM tools such as ServiceNow, Jira, or similar.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Provide onsite technical support for hardware, software, and workplace IT services.
• Troubleshoot laptops, desktops, mobile devices, printers, and peripherals.
• Support Windows, macOS, Microsoft 365, Teams, VPN, and business applications.
• Assist with onboarding, offboarding, device setup, and user access management.
• Support meeting rooms, video conferencing systems, and AV equipment.
• Manage IT assets, inventory, warranty claims, and vendor coordination.
• Maintain accurate documentation and service tickets.
• Contribute to IT projects, device refreshes, software deployments, and infrastructure upgrades.

Skills

Desktop support

Onsite IT support

Service desk

Windows OS

macOS

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Networking

Wi-Fi

VPN

DNS

DHCP

ITSM tools

ServiceNow

Jira

Customer service

Communication

Problem solving

Prioritization

Tools

ServiceNow

Jira

Job description

Signify is hiring a Site Support Engineer in Poland to provide onsite IT support and maintain a productive workplace technology environment. You will troubleshoot hardware, software, and user devices, ensuring smooth operation of IT services across the site.

The role focuses on Windows and macOS environments, Microsoft 365 applications, networking basics, and ITSM workflow management. Join a global team committed to innovation and inclusive culture.