Onsite End-User IT Support Engineer (Windows & Intune)

EPAM Systems Inc; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Multisport card

Shopping vouchers

Referral bonuses up to $2,000

Office entertainment and relaxation

Job summary

EPAM Systems Inc. is seeking a Middle End-User Support Engineer to deliver onsite IT support from our Krakow office five days a week. You will handle end-to-end tickets, maintain Windows endpoints with Microsoft Intune, and ensure conference rooms and hardware are ready for daily work.

You will assist end users via onsite walk-ups and remote options, configure hardware, coordinate with providers and engineers, and keep equipment running smoothly. English at a functional level is required.

Qualifications

• 2+ years of hands-on IT support experience in a similar role.
• Understanding of network fundamentals and troubleshooting connectivity issues.
• Strong Windows Endpoint Administration experience.
• Basic knowledge of IT service operations fundamentals.
• Practical knowledge of Microsoft Intune for device management.
• Excellent communication and problem-solving skills; able to work under pressure.
• English proficiency at B1 level.
• Curiosity for new technology and adaptability.

Responsibilities

• Provide onsite walk-ups and remote end-user support.
• Set up and configure computer hardware, printers and scanning devices.
• Coordinate with external providers and network teams to resolve issues.
• Service meeting rooms by performing routine maintenance on equipment.
• Ensure ticket resolutions meet SLA commitments and timelines.
• Drive incident tickets from creation to closure.
• Carry out periodic server room maintenance and cabling upkeep.
• Maintain accurate hardware inventory records.
• Follow documented IT Work Instructions for daily tasks.
• Support daily operations to keep IT services reliable.

Skills

Network fundamentals

Windows Endpoint Administration

Microsoft Intune

IT Service Operations

English (B1)

Strong communication

Problem solving

Curiosity

Tools

Intune

Job description

EPAM Systems Inc. is seeking a Middle End-User Support Engineer to deliver onsite IT support from our Krakow office five days a week. You will handle end-to-end tickets, maintain Windows endpoints with Microsoft Intune, and ensure conference rooms and hardware are ready for daily work.

You will assist end users via onsite walk-ups and remote options, configure hardware, coordinate with providers and engineers, and keep equipment running smoothly. English at a functional level is required.