Senior End-User Support Engineer — Onsite in Warsaw

EPAM Systems; Polska; In loco; PLN 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

EPAM Systems in Warsaw is seeking a Senior End-User Support Engineer to provide hands-on support to local users. The role requires daily in-person presence at the Warsaw office and close collaboration with IT teams to maintain hardware, software, and incident resolution.

The ideal candidate has 4+ years in end-user support, solid network fundamentals, and experience with Windows workstations and Intune. English proficiency is required, with a proactive, learning mindset to tackle new tech

Competenze

• 4+ years of hands-on end-user support experience.
• Strong understanding of network fundamentals and troubleshooting.
• Experience with Windows endpoint administration.
• Experience with IT service operations fundamentals.
• Proficient in English.

Mansioni

• Provide end users with a mix of face-to-face and remote assistance at the Warsaw location.
• Configure and set up computer hardware, systems, printers, and scanning tools.
• Collaborate with service providers and network engineers to identify and fix issues.
• Maintain meeting room equipment to keep operations running smoothly.
• Ensure ticket management complies with SLA benchmarks and response times.

Conoscenze

End-user support

Windows Endpoint Administration

Network Fundamentals

IT Service Operations Fundamentals

English

Strumenti

Microsoft Intune

Descrizione del lavoro

EPAM Systems in Warsaw is seeking a Senior End-User Support Engineer to provide hands-on support to local users. The role requires daily in-person presence at the Warsaw office and close collaboration with IT teams to maintain hardware, software, and incident resolution.

The ideal candidate has 4+ years in end-user support, solid network fundamentals, and experience with Windows workstations and Intune. English proficiency is required, with a proactive, learning mindset to tackle new tech