Middle End-User Support Engineer

EPAM Systems; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Multisport card

Shopping vouchers

Referral bonuses up to $2,000

Office entertainment and relaxation

Job summary

EPAM Systems Inc. is seeking a Middle End-User Support Engineer to deliver onsite IT support from our Krakow office five days a week. You will handle end-to-end tickets, maintain Windows endpoints with Microsoft Intune, and ensure conference rooms and hardware are ready for daily work.

You will assist end users via onsite walk-ups and remote options, configure hardware, coordinate with providers and engineers, and keep equipment running smoothly. English at a functional level is required.

Qualifications

• 2+ years of hands-on IT support experience in a similar role.
• Understanding of network fundamentals and troubleshooting connectivity issues.
• Strong Windows Endpoint Administration experience.
• Basic knowledge of IT service operations fundamentals.
• Practical knowledge of Microsoft Intune for device management.
• Excellent communication and problem-solving skills; able to work under pressure.
• English proficiency at B1 level.
• Curiosity for new technology and adaptability.

Responsibilities

• Provide onsite walk-ups and remote end-user support.
• Set up and configure computer hardware, printers and scanning devices.
• Coordinate with external providers and network teams to resolve issues.
• Service meeting rooms by performing routine maintenance on equipment.
• Ensure ticket resolutions meet SLA commitments and timelines.
• Drive incident tickets from creation to closure.
• Carry out periodic server room maintenance and cabling upkeep.
• Maintain accurate hardware inventory records.
• Follow documented IT Work Instructions for daily tasks.
• Support daily operations to keep IT services reliable.

Skills

Network fundamentals

Windows Endpoint Administration

Microsoft Intune

IT Service Operations

English (B1)

Strong communication

Problem solving

Curiosity

Tools

Intune

Job description

We are looking for a Middle End-User Support Engineer to deliver onsite, user-focused IT support from our Krakow office five days a week. You will handle tickets end to end, maintain Windows endpoints with Microsoft Intune, and keep conference rooms and hardware ready for daily work. Apply and help us provide consistent, SLA-driven support.ResponsibilitiesProvide assistance to end users through onsite walk-ups and remote support optionsSet up and configure computer hardware, systems, printers, and scanning equipmentCoordinate with external service providers and network engineering teams to address technical issuesService meeting rooms by performing routine care to keep equipment working properlyValidate that ticket resolution aligns with established SLA commitments and response timelinesOversee software installation activities and troubleshoot issues encountered along the wayDrive incident tickets from initial creation through resolution and closureCarry out periodic server room maintenance to help ensure reliable system performanceMaintain orderly and well-kept cabling for IT equipmentExecute daily tasks by following documented IT Work InstructionsKeep hardware inventory records accurate and currentRequirementsAt least 2 years of comparable hands-on experience in a similar functionUnderstanding of Network Fundamentals and Troubleshooting practices for addressing connectivity issuesSolid experience in Windows Endpoint Administration, covering configuration and ongoing upkeepBasic knowledge of IT Service Operations Fundamentals to enable smooth service deliveryPractical knowledge of Microsoft Intune Support Essentials for managing devices and endpointsExcellent communication and people skills combined with strong problem-solving capabilityCuriosity for new technology and the flexibility to adjust quickly to unfamiliar situationsAbility to remain productive and focused during challenging, high-pressure momentsIntermediate English proficiency (B1)Readiness to accept and act on direction provided by the immediate managerNice to haveHands-on exposure to MacOS and Linux environmentsFamiliarity with Remote Access Tools used to support systems remotelyWe offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively