End-User Support Engineer

EPAM Systems; Kraków; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Employee stock purchase plan

Relocation opportunities

Career development programs

English classes

Remote work within Poland

Referral bonuses

Job summary

EPAM Systems Kraków is seeking an End-User Support Engineer to join our local IT team. You will assist end users face-to-face and remotely, configure hardware, install printers, and coordinate with network engineering to resolve issues, ensuring SLA commitments.

You will maintain server-room equipment, manage hardware inventory, follow IT Work Instructions, and deliver timely incident resolution. This in-office role requires strong problem-solving and communication skills in a fast-changing tech

Qualifications

• Two+ years hands-on end-user support experience.
• Strong understanding of Windows endpoints and device management.
• Familiarity with IT service operations principles and SLA concepts.

Responsibilities

• Assist end users face-to-face and remotely at the Kraków site.
• Configure and install computer hardware, systems, printers, and scanning equipment.
• Coordinate with external providers and network teams to resolve issues.
• Maintain meeting rooms and equipment; ensure SLA timelines are met.

Skills

Windows endpoint administration

Intune

Network fundamentals

Troubleshooting

IT service operations

English (Intermediate)

Tools

MacOS

Linux

Remote access tools

Job description

EPAM's Krakow office is growing, and we're currently seeking an End-User Support Engineer to join the team. A strong fit for this role will bring creative problem-solving skills along with excellent communication and relationship-building capabilities. This position requires in-office attendance at the Krakow location five days a week.ResponsibilitiesAssist end users through both face-to-face and remote support channels at the siteTake charge of configuring and installing computer hardware, systems, printers, and scanning equipmentCoordinate with external service providers and network engineering teams to tackle technical issuesKeep meeting rooms and their equipment functioning smoothly through routine careVerify that ticket resolution falls within established SLA commitments and response timelinesManage software installation processes and troubleshoot problems that arise along the wayHandle incident tickets from the point they're created all the way through to closureConduct regular maintenance within the server room to maintain reliable system performanceTake ownership of keeping IT equipment cabling organized and well-maintainedFollow documented IT Work Instructions when executing everyday tasksMaintain precise and up-to-date hardware inventory recordsRequirementsAt least two years of comparable hands-on experience in a similar functionFamiliarity with Network Fundamentals and Troubleshooting approaches for resolving connectivity issuesProven capability in Windows Endpoint Administration, covering workstation configuration and continued upkeepBasic understanding of IT Service Operations Fundamentals that contributes to smooth service deliveryApplied knowledge of Microsoft Intune Support Essentials for managing devices and endpointsStrong people skills matched with effective problem-solving capabilityGenuine interest in exploring new technology and adjusting quickly to unfamiliar situationsCapacity to maintain focus and deliver results even in challenging, high-pressure momentsIntermediate English language proficiencyWillingness to accept and act on direction provided by the immediate managerNice to havePractical experience operating within MacOS and Linux environmentsWorking knowledge of Remote Access Tools for delivering support to systems remotelyWe offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively