End-User IT Support Engineer — In-Office Kraków

EPAM Systems

Kraków

On-site

PLN 90,000 - 130,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Employee stock purchase plan

Relocation opportunities

Career development programs

English classes

Remote work within Poland

Referral bonuses

Job summary

EPAM Systems Kraków is seeking an End-User Support Engineer to join our local IT team. You will assist end users face-to-face and remotely, configure hardware, install printers, and coordinate with network engineering to resolve issues, ensuring SLA commitments.

You will maintain server-room equipment, manage hardware inventory, follow IT Work Instructions, and deliver timely incident resolution. This in-office role requires strong problem-solving and communication skills in a fast-changing tech

Qualifications

Two+ years hands-on end-user support experience.
Strong understanding of Windows endpoints and device management.
Familiarity with IT service operations principles and SLA concepts.

Responsibilities

Assist end users face-to-face and remotely at the Kraków site.
Configure and install computer hardware, systems, printers, and scanning equipment.
Coordinate with external providers and network teams to resolve issues.
Maintain meeting rooms and equipment; ensure SLA timelines are met.