End-User Support Engineer

EPAM Systems; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

EPAM Systems Krakow is seeking an End-User Support Engineer to strengthen our local team. You will provide on-site and remote support to end users, install hardware, manage devices, and ensure SLA compliance.

The role requires 2+ years in a similar position, strong Windows endpoint administration, Intune experience, and good English. You will work in a dynamic IT environment, focusing on service delivery and teamwork.

Qualifications

• 2+ years in a similar end-user support role.
• Proficient with network fundamentals and troubleshooting.
• Experience with Windows endpoint administration and device management.
• Familiar with IT service operations and incident handling.
• Experience with Microsoft Intune for device management.
• Strong communication and problem-solving skills.
• Able to learn new technologies and adapt quickly.
• Ability to work effectively under pressure.
• Intermediate English proficiency.

Responsibilities

• Provide end-user support at the Krakow location, on-site and remotely.
• Install and configure computer hardware, printers and scanners.
• Coordinate with service providers and network engineers to resolve issues.
• Maintain meeting rooms and keep related equipment functional.
• Ensure SLA compliance and timely ticket responses.
• Handle software installation and endpoint issues as they arise.
• Manage incident tickets from creation to resolution.
• Maintain the server room to keep equipment running smoothly.
• Organize and manage IT equipment cabling and inventories.
• Follow IT work instructions as part of daily operations.

Skills

Network Fundamentals

Troubleshooting

Windows Endpoint Administration

IT Service Operations Fundamentals

Microsoft Intune

English Communication

Under Pressure

Job description

We are looking for an End-User Support Engineer to strengthen our EPAM Krakow team. To succeed in this role, you should be highly creative, with developed communication and people management skills. This position requires presence in Krakow office 5 days a week.

Responsibilities

• Provide support to end users within the location, both on-site and remotely
• Install and configure computer hardware, systems, printers, and scanners
• Communicate with service providers and network engineers to resolve technical matters
• Maintain meeting rooms and ensure related equipment stays in working order
• Ensure SLA compliance and timely response to submitted tickets
• Handle software installation and resolve related technical issues
• Manage incident tickets from creation through resolution
• Maintain the server room to keep equipment running smoothly
• Take responsibility for organizing and managing IT equipment cabling
• Follow all IT-related Work Instructions as part of daily operations
• Maintain and keep the hardware inventory up to date

Requirements

• At least 2 years of experience working in a similar position
• Skill in Network Fundamentals and Troubleshooting to identify and resolve connectivity issues
• Proficiency in Windows Endpoint Administration for managing and maintaining workstations
• Solid grasp of IT Service Operations Fundamentals to support efficient service delivery
• Experience with Microsoft Intune Support Essentials for managing devices and endpoints
• Strong communication skills paired with a problem-solving mindset
• Willingness to learn new technologies and adapt quickly to emerging challenges
• Ability to perform effectively under pressure
• Intermediate level of English
• Capacity to follow instructions and guidance provided by the direct leader

Nice to have

• Experience working with MacOS and Linux operating systems
• Experience using Remote Access Tools for supporting systems from a distance