Onsite eCommerce Quality Analyst Trainer – Kraków

TELUS Digital; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Fully onsite job

Job summary

TELUS Digital in Krakow is seeking an eCommerce Quality Analyst Trainer to design, deliver, and maintain training frameworks for quality analysts across operational tracks. You will balance process logic with tool mechanics, lead edge-case calibration, and participate in production delivery to ensure consistency.

Candidate should have 2+ years in learning and development within tech or e-commerce, with experience evaluating AI and policy compliance, and translating guidelines into learning

Qualifications

• 2+ years in learning and development, instructional design, or operational training in tech or e-commerce.
• Experience evaluating AI outputs and multimodal assets for quality and policy compliance.
• Experience with QA processes, data validation, and guideline refinement.
• Strong ability to translate complex guidelines into learning modules.

Responsibilities

• Design and deliver onboarding, cross-training, and continuous skill development programs.
• Develop and maintain centralized documentation and SOPs.
• Enforce dual-consensus framework for guideline updates.
• Lead calibration sessions and manage daily query resolution.
• Conduct website audits and data quality checks with 30-40% production delivery.
• Measure training effectiveness and report metrics.
• Attend meetings and assist leadership with duties.
• Collaborate across regions and time zones as needed.

Skills

Instructional design

Training delivery

Public speaking

Cross-functional collaboration

Data analysis

Attention to detail

Time management

English fluency

Education

Bachelor’s degree preferred

Tools

G Suite

Microsoft Office

E-learning tools

Job description

TELUS Digital in Krakow is seeking an eCommerce Quality Analyst Trainer to design, deliver, and maintain training frameworks for quality analysts across operational tracks. You will balance process logic with tool mechanics, lead edge-case calibration, and participate in production delivery to ensure consistency.

Candidate should have 2+ years in learning and development within tech or e-commerce, with experience evaluating AI and policy compliance, and translating guidelines into learning