CX Trainer: Onboarding & AI-Driven Learning

IG Group; Kraków; Hybrid; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Life insurance

Medical insurance for you and your fam

Rewards platform points

Birthday off

Volunteer days

Office lunch

LinkedIn Learning

Annual parties

Job summary

IG Group is seeking a proactive Trainer to empower our Customer Experience teams in Kraków. You will design and deliver training on products, processes and soft skills, while shaping onboarding for new joiners and driving upskilling initiatives.

You’ll work with cutting-edge AI tools and LMS platforms to ensure effective learning, collaborate with stakeholders across units, and manage schedules across time zones to maximise impact.

Qualifications

• Proven experience delivering training or similar.
• Experience with AI-enabled learning and knowledge management platforms (Sana, Docebo, LearnUpon, ServiceNow KM, or similar).
• Excellent interpersonal and communication skills.
• A continuous improvement mindset with high attention to detail.
• Strong organisation and time-management skills.
• The ability to work independently and keep stakeholders updated.
• Flexibility to accommodate different time zones and learning styles.

Responsibilities

• Onboard CX new joiners with revamped onboarding programmes.
• Deliver live training sessions and assessments during onboarding.
• Serve as the first point of contact for CX new joiners.
• Act as SME for onboarding topics and collaborate to create e-learning.
• Develop upskilling pathways for CX teams.
• Deliver Advanced Product Test (APT) training and oversee Trade Execution Test (TET) batches.
• Create engaging e-learning for product launches and regulatory refreshers.
• Scope new training needs with stakeholders.
• Work with WFM, Config and QA to develop feedback loops and conduct TNA.
• Manage LMS and related admin.

Skills

Training delivery

AI-enabled learning

LMS administration

Communication skills

Time management

Stakeholder management

Tools

Sana

Docebo

LearnUpon

ServiceNow KM

Job description

IG Group is seeking a proactive Trainer to empower our Customer Experience teams in Kraków. You will design and deliver training on products, processes and soft skills, while shaping onboarding for new joiners and driving upskilling initiatives.

You’ll work with cutting-edge AI tools and LMS platforms to ensure effective learning, collaborate with stakeholders across units, and manage schedules across time zones to maximise impact.