E - Commerce Quality Analyst Trainer

TELUS Digital; Kościelisko; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Employee Referral program

Job summary

TELUS Digital India seeks an experienced eCommerce Quality Analyst Trainer to design, deliver, and maintain onboarding and ongoing training frameworks for quality analysts across operational tracks.

In this role, you will balance process logic with tool mechanics, lead calibration sessions, and sustain active production participation to ensure consistency and domain mastery while meeting client SLAs.

Qualifications

• 2+ years in learning and development, instructional design, or operational training in tech/AI/e-commerce.
• Experience evaluating AI outputs and multimodal digital assets for accuracy and policy compliance.
• Strong QA data validation, analysis of discrepancies, and guideline refinement.
• Fluent English with excellent presentation and facilitation skills.
• Bachelor’s Degree preferred or equivalent mix of education and experience.
• Background check may be required.

Responsibilities

• Design and deliver onboarding, cross-training, and continuous skill programs for quality analysts across tracks.
• Develop and maintain centralized SOPs and knowledge bases with visual examples.
• Enforce dual-consensus framework for guideline updates before deployment.
• Lead calibration sessions across regions and manage daily query resolution channels.
• Perform website audits and data quality checks with active production involvement (~30–40% capacity).
• Measure training effectiveness and report performance metrics to leadership.
• Attend meetings and perform other duties as assigned by leadership.

Skills

Instructional design

L&D experience

Operational training

AI annotation experience

E-commerce ops

Presentation & facilitation

Education

Bachelor’s Degree preferred

Tools

G Suite

MS Office

E-learning tools

Job description

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

The eCommerce Quality Analyst Trainer designs, delivers, and maintains training frameworks, onboarding programs, and centralized knowledge repositories across all operational quality and AI evaluation tracks. Operating within a dual-consensus model alongside operational leadership and technical co-trainers, the Trainer balances process logic with technical tool mechanics, leads edge-case calibration, and maintains active production participation to ensure team alignment and operational consistency.

Key Responsibilities

• Instructional Design & Training Delivery: Design and deliver interactive onboarding, cross-training, and continuous skill development programs for quality analysts across all operational tracks.
• Knowledge Base & SOP Governance: Develop and maintain centralized documentation, Standard Operating Procedures (SOPs), and project knowledge bases, incorporating visual examples and edge-case guidance.
• Dual-Consensus & Guideline Alignment: Enforce a dual-consensus framework—ensuring process guideline updates are evaluated through both functional and technical/systems lenses prior to deployment.
• Calibration & Query Resolution: Lead regular internal and cross-regional calibration sessions to establish consistent evaluation standards and manage daily query resolution channels.
• Production Auditing & Active Delivery: Conduct website audits and data quality checks while maintaining active production output (~30–40% capacity) to sustain domain mastery and support team targets.
• Project Measurement & Reporting: Measure training program effectiveness, maintain daily project trackers, manage emails across multiple accounts, and report performance metrics to leadership.
• Collaborative Duties: Attend regular and ad-hoc meetings, and execute other duties as assigned by the leadership team.
• 2+ years experience in learning and development, instructional design, or operational training within tech, AI annotation, or e-commerce environments.

Candidate Background & Core Experience

• Domain Expertise: 2+ years of experience in e-commerce operations, online retail auditing, data collection, or digital catalog management.
• AI & Content Evaluation: Prior experience evaluating Artificial Intelligence outputs (Large Language Models / LLMs) and multimodal digital assets (such as 2D/3D renders and video clips) for accuracy, quality, and policy compliance.
• Quality Assurance & Policy Analysis: Demonstrated history of conducting data validation audits, performing quality assurance checks, and analyzing data discrepancies or policy violations to refine operational guidelines.
• Technical Proficiency: Strong track record working with backend databases, storefront landing pages, and cross-checking complex pricing, promotional data, and inventory specifications.
• High degree of expertise with Internet browsing, email management, G Suite / Microsoft Office applications, and e-learning/knowledge tools.
• Fluency in English with exceptional presentation, facilitation, and interpersonal skills.
• Experience facilitating structured calibration sessions and operating within dual-consensus evaluation frameworks.
• Strong skill in translating complex technical guidelines into structured, accessible learning modules.
• Ability to work independently, lead training initiatives, and collaborate effectively as part of a team.
• Flexibility to time-zone overlaps as needed to support strict client service level agreements (SLAs) and cross-regional team handovers.
• Bachelor’s Degree preferred (or equivalent combination of education, training, and experience).
• Background check may be required.

WE OFFER

• Multisport card
• Private medical care
• Employee Referral program

#LI-DNI

#IDJob

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.