E-commerce Quality & Operations Lead

TELUS Digital India; Kościelisko; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Employee Referral program

Career development opportunities

Job summary

TELUS Digital is seeking a Lead eCommerce Quality Analyst (Team Lead) to act as the primary operational anchor for client projects. You will allocate daily tasks, manage queues, enforce SLAs, and lead QA RCA investigations while coordinating across regional hubs and stakeholders.

The role requires strong English communication, client management skills, and a proven track record in operational leadership within e-commerce or related domains.

Qualifications

• 2+ years minimum in operational team leadership or line management.
• 1–2+ years experience in e-commerce data validation, content review, or policy moderation.
• Strong English communication and stakeholder management.

Responsibilities

• Lead daily task allocation and queue management for the team.
• Enforce SLA/SLO compliance and monitor client account health.
• Own ticket queues and prioritize blockers to maintain backlog health.
• Establish QA audit frameworks and lead RCA investigations.
• Draft and present weekly and monthly performance reviews to stakeholders.
• Bridge communication between cross-regional hubs and client program managers.

Skills

Team leadership

SLA management

Client relations

QA oversight

Education

Bachelor’s degree or equivalent

Tools

Ticketing systems

QA tooling

Databases

Job description

TELUS Digital is seeking a Lead eCommerce Quality Analyst (Team Lead) to act as the primary operational anchor for client projects. You will allocate daily tasks, manage queues, enforce SLAs, and lead QA RCA investigations while coordinating across regional hubs and stakeholders.

The role requires strong English communication, client management skills, and a proven track record in operational leadership within e-commerce or related domains.