E‑Commerce QA Training Architect

TELUS Digital India; Kościelisko; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Employee Referral program

Job summary

TELUS Digital India seeks an experienced eCommerce Quality Analyst Trainer to design, deliver, and maintain onboarding and ongoing training frameworks for quality analysts across operational tracks.

In this role, you will balance process logic with tool mechanics, lead calibration sessions, and sustain active production participation to ensure consistency and domain mastery while meeting client SLAs.

Qualifications

• 2+ years in learning and development, instructional design, or operational training in tech/AI/e-commerce.
• Experience evaluating AI outputs and multimodal digital assets for accuracy and policy compliance.
• Strong QA data validation, analysis of discrepancies, and guideline refinement.
• Fluent English with excellent presentation and facilitation skills.
• Bachelor’s Degree preferred or equivalent mix of education and experience.
• Background check may be required.

Responsibilities

• Design and deliver onboarding, cross-training, and continuous skill programs for quality analysts across tracks.
• Develop and maintain centralized SOPs and knowledge bases with visual examples.
• Enforce dual-consensus framework for guideline updates before deployment.
• Lead calibration sessions across regions and manage daily query resolution channels.
• Perform website audits and data quality checks with active production involvement (~30–40% capacity).
• Measure training effectiveness and report performance metrics to leadership.
• Attend meetings and perform other duties as assigned by leadership.

Skills

Instructional design

L&D experience

Operational training

AI annotation experience

E-commerce ops

Presentation & facilitation

Education

Bachelor’s Degree preferred

Tools

G Suite

MS Office

E-learning tools

Job description

TELUS Digital India seeks an experienced eCommerce Quality Analyst Trainer to design, deliver, and maintain onboarding and ongoing training frameworks for quality analysts across operational tracks.

In this role, you will balance process logic with tool mechanics, lead calibration sessions, and sustain active production participation to ensure consistency and domain mastery while meeting client SLAs.