Onsite E‑Commerce QA Lead — Kraków | Multisport & Private Medical

TELUS Digital; Kraków; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Fully onsite job opportunity in our оф

Job summary

TELUS Digital is seeking a Lead eCommerce Quality Analyst (Team Lead) to anchor operations for client projects. You will allocate daily tasks, manage queues, enforce SLAs/SLOs, monitor account health, and report on performance for stakeholders across cross-regional teams.

The role requires 2–3+ years of leadership experience in operations and 1–2+ years in e-commerce data validation or policy review. You will collaborate with program managers, maintain project trackers, and ensure smooth

Qualifications

• 2+ years in e-commerce operations, online retail auditing, or digital catalog management
• Experience evaluating AI outputs and multimodal digital assets for accuracy and policy compliance
• Proven QA checks, data validation audits, and analysis of data discrepancies to refine guidelines

Responsibilities

• Act as primary operational liaison for client program managers and drive proactive messaging to prevent SLA lapses
• Oversee day-to-day task distribution, queue monitoring, and analyst scheduling for strict SLA compliance
• Lead RCA investigations on policy errors and implement automated checking tools
• Draft, review, and present WBR/MBR and performance dashboards for core teams and stakeholders
• Maintain daily project trackers and manage emails across accounts; support cross-regional handovers

Skills

Team leadership

SLA management

QA auditing

Root Cause Analysis (RCA)

Stakeholder management

English communication

Data presentation

Cross-regional coordination

Education

Bachelor’s Degree or equivalent

Tools

G Suite

Microsoft Office

Analytics dashboards

Ticketing platforms

Back-end databases

Job description

TELUS Digital is seeking a Lead eCommerce Quality Analyst (Team Lead) to anchor operations for client projects. You will allocate daily tasks, manage queues, enforce SLAs/SLOs, monitor account health, and report on performance for stakeholders across cross-regional teams.

The role requires 2–3+ years of leadership experience in operations and 1–2+ years in e-commerce data validation or policy review. You will collaborate with program managers, maintain project trackers, and ensure smooth