eCommerce Quality Analyst Trainer

TELUS Digital AI Community; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Fully onsite job

Job summary

TELUS Digital in Krakow is seeking an eCommerce Quality Analyst Trainer to design, deliver, and maintain training frameworks for quality analysts across operational tracks. You will balance process logic with tool mechanics, lead edge-case calibration, and participate in production delivery to ensure consistency.

Candidate should have 2+ years in learning and development within tech or e-commerce, with experience evaluating AI and policy compliance, and translating guidelines into learning

Qualifications

• 2+ years in learning and development, instructional design, or operational training in tech or e-commerce.
• Experience evaluating AI outputs and multimodal assets for quality and policy compliance.
• Experience with QA processes, data validation, and guideline refinement.
• Strong ability to translate complex guidelines into learning modules.

Responsibilities

• Design and deliver onboarding, cross-training, and continuous skill development programs.
• Develop and maintain centralized documentation and SOPs.
• Enforce dual-consensus framework for guideline updates.
• Lead calibration sessions and manage daily query resolution.
• Conduct website audits and data quality checks with 30-40% production delivery.
• Measure training effectiveness and report metrics.
• Attend meetings and assist leadership with duties.
• Collaborate across regions and time zones as needed.

Skills

Instructional design

Training delivery

Public speaking

Cross-functional collaboration

Data analysis

Attention to detail

Time management

English fluency

Education

Bachelor’s degree preferred

Tools

G Suite

Microsoft Office

E-learning tools

Job description

The eCommerce Quality Analyst Trainer designs, delivers, and maintains training frameworks, onboarding programs, and centralized knowledge repositories across all operational quality and AI evaluation tracks. Operating within a dual-consensus model alongside operational leadership and technical co-trainers, the Trainer balances process logic with technical tool mechanics, leads edge-case calibration, and maintains active production participation to ensure team alignment and operational consistency.

Key Responsibilities

• Instructional Design & Training Delivery: Design and deliver interactive onboarding, cross-training, and continuous skill development programs for quality analysts across all operational tracks.
• Knowledge Base & SOP Governance: Develop and maintain centralized documentation, Standard Operating Procedures (SOPs), and project knowledge bases, incorporating visual examples and edge-case guidance.
• Dual-Consensus & Guideline Alignment: Enforce a dual-consensus framework - ensuring process guideline updates are evaluated through both functional and technical/systems lenses prior to deployment.
• Calibration & Query Resolution: Lead regular internal and cross-regional calibration sessions to establish consistent evaluation standards and manage daily query resolution channels.
• Production Auditing & Active Delivery: Conduct website audits and data quality checks while maintaining active production output (~30-40% capacity) to sustain domain mastery and support team targets.
• Project Measurement & Reporting: Measure training program effectiveness, maintain daily project trackers, manage emails across multiple accounts, and report performance metrics to leadership.
• Collaborative Duties: Attend regular and ad-hoc meetings, and execute other duties as assigned by the leadership team.
• 2+ years experience in learning and development, instructional design, or operational training within tech, AI annotation, or e-commerce environments.

Candidate Background & Core Experience:

• Domain Expertise: 2+ years of experience in e-commerce operations, online retail auditing, data collection, or digital catalog management.
• AI & Content Evaluation: Prior experience evaluating Artificial Intelligence outputs (Large Language Models / LLMs) and multimodal digital assets (such as 2D/3D renders and video clips) for accuracy, quality, and policy compliance.
• Quality Assurance & Policy Analysis: Demonstrated history of conducting data validation audits, performing quality assurance checks, and analyzing data discrepancies or policy violations to refine operational guidelines.
• Technical Proficiency: Strong track record working with backend databases, storefront landing pages, and cross-checking complex pricing, promotional data, and inventory specifications.
• High degree of expertise with Internet browsing, email management, G Suite / Microsoft Office applications, and e-learning/knowledge tools.
• Fluency in English with exceptional presentation, facilitation, and interpersonal skills.
• Experience facilitating structured calibration sessions and operating within dual-consensus evaluation frameworks.
• Strong skill in translating complex technical guidelines into structured, accessible learning modules.
• Ability to work independently, lead training initiatives, and collaborate effectively as part of a team.
• Flexibility to time-zone overlaps as needed to support strict client service level agreements (SLAs) and cross-regional team handovers.
• Bachelor’s Degree preferred (or equivalent combination of education, training, and experience).
• Background check may be required.

WE OFFER

• Fully onsite job opportunity in our office in Krakow, Poland
• Multisport card
• Private medical care