Onboarding Manager PL

PeopleForce; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Choice in Warsaw is seeking an Onboarding Manager to guide new restaurant clients through a structured setup and ensure they realize value from day one.

You will be the primary partner for clients, coordinating integrations with POS and delivery platforms, training users, and keeping projects on schedule.

Fluency in Polish and Ukrainian, plus English (B2+), and a proactive, communicative mindset are essential; a background in Customer Success or SaaS onboarding is ideal.

Qualifications

• 1+ year of experience in Customer Success, Onboarding, or Implementation roles.
• Fluent in Polish and Ukrainian; English minimum B2 for internal communication.
• Tech-savvy with ability to explore software interfaces and troubleshoot.
• Strong communicator who can explain technical details clearly.
• Proactive, client-focused, and able to drive onboarding success.

Responsibilities

• Lead end-to-end client onboarding to promote product adoption.
• Educate and train clients on product functionality and value realization.
• Coordinate integrations with clients’ POS systems and third-party tools.
• Manage onboarding timelines and milestones.
• Escalate technical issues to the dev team for timely resolution.
• Ensure smooth handover to Customer Success Manager with full context.
• Minimize early-stage churn by addressing objections and adoption challenges.
• Identify upsell opportunities during onboarding to boost value and bonuses.

Skills

Polish language

Ukrainian language

English (B2)

Customer Success experience

Onboarding experience

Tech-savvy

Strong communicator

Proactive mindset

Tools

POS systems

APIs

SaaS platforms

Job description

Polish language — min. C1 level
English — min. B2 level
Ukrainian - min C1
Location: Warsaw

About us:

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management. With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

[ Forbes about Choice ]

As we scale, we are looking for an Onboarding Manager in Warsaw to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome students with the opportunity to transition to full-time roles.

Key Responsibilities:

• Lead the end-to-end client onboarding process to ensure smooth product adoption.
• Educate and train clients on product functionality, best practices, and value realization.
• Coordinate integrations with clients’ POS systems, delivery platforms, and third-party tools.
• Manage onboarding timelines and keep clients aligned with key milestones.
• Identify and escal… technical issues to the dev team for timely resolution.
• Ensure a seamless handover to the Customer Success Manager with full client context.
• Minimize early-stage churn by proactively addressing objections and adoption challenges.
• Identify upsell opportunities during onboarding to increase client value and your own bonuses.

Our Ideal Candidate:

• Fluent in Polish and Ukrainian language and English min. B2 for internal communication.
• Has 1+ year of experience in Customer Success, Onboarding, or Implementation roles.
• Tech-savvy and enjoys exploring software interfaces and troubleshooting.
• Skilled at keeping clients engaged and on schedule with professional assertiveness.
• Strong communicator who can convey technical details in a clear and easy-to-understand manner.
• Experience with POS, SaaS, or APIs is a benefit, but not mandatory.
• Proactive, client-focused, and ready to drive successful onboarding experiences.

What We Offer:

• Competitive compensation consisting of a fixed salary and performance-based bonuses.
• Regular performance reviews and real career growth opportunities.
• Opportunity to work on a global product with modern technologies.
• Work in an international product company with a supportive team culture.
• Comprehensive internal training and a seamless onboarding process for you.
• Flexible environment where your proactivity directly boosts your rewards.

Ready to lead the way?