Technical Support Specialist (CZ)

PeopleForce; Polska; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Career growth

Flexible schedule

International team

Job summary

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.

We offer remote, full-time roles with flexible schedules and a dynamic, international team. We are hiring a Technical Support Specialist to handle customer inquiries, resolve issues, and escalate complex cases to the technical team.

Qualifications

• Czech — native or C1+ level.
• English — B1–B2 level.
• Experience in Customer Support or Technical Support.
• Experience in B2B support is a plus.
• Ability to meet KPIs for response and resolution times.
• Tech-savvy with interest to grow in tech roles.

Responsibilities

• Provide technical support to customers, handling inbound requests related to technical issues.
• Resolve issues or escalate to the technical team following procedures.
• Handle and de-escalate customer complaints with practical solutions.
• Communicate with customers via live chat and voice calls.
• Adhere to a pre-planned shift schedule: 09:00–17:00, 12:00–20:00, or 14:00–22:00.
• Work two weekends per month (Saturday/Sunday).

Skills

Czech language

English communication

Customer support

Technical mindset

KPI-driven

Job description

Choice is a leading European food-tech B2B SaaS platform. We empowerover 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[ Forbes about Choice ]
We are growing, and we are looking for a Technical Support Specialist to join our team in the Czech Republic.

Responsibilities

• Provide technical support to customers, handling inbound requests related to technical issues, such as payment failures or non-functioning features. The average workload is around 350–400 tickets per month.
• Resolve minor technical issues independently and elevate more complex cases to the technical team following established procedures.
• Handle and de-escalate customer complaints, focusing on practical and mutually beneficial solutions.
• Communicate with customers via live chat (Intercom) and voice calls (Ringostat).
• Work on a pre-planned shift schedule: 09:00–17:00, 12:00–20:00, or 14:00–22:00.
• Work two weekends per month (Saturday/Sunday), with days off provided during the weekdays.

Format: remote/full-time/flexible schedule

Choice is a leading European food-tech B2B SaaS platform. We empowerover 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[ Forbes about Choice ]
We are growing, and we are looking for a Technical Support Specialist to join our team in the Czech Republic.

Responsibilities

• Provide technical support to customers, handling inbound requests related to technical issues, such as payment failures or non-functioning features. The average workload is around 350–400 tickets per month.
• Resolve minor technical issues independently and elevate more complex cases to the technical team following established procedures.
• Handle and de-escalate customer complaints, focusing on practical and mutually beneficial solutions.
• Communicate with customers via live chat (Intercom) and voice calls (Ringostat).
• Work on a pre-planned shift schedule: 09:00–17:00, 12:00–20:00, or 14:00–22:00.
• Work two weekends per month (Saturday/Sunday), with days off provided during the weekdays.

Requirements

• Czech — native or C1+ level, with clear pronunciation and no strong accent.
• English — ideally B1–B2 level, used primarily for internal communication.
• Background in Customer Support or Technical Support.
• Experience in B2B support is a plus, but not required.
• Comfortable working with KPIs focused on response and resolution times in a fast-paced environment.
• Tech-savvy, with a genuine interest in developing technical skills and potentially transitioning into another tech role in the future, depending on performance.
• Strong problem-solving skills and the ability to stay calm under pressure and quickly resolve urgent issues.
• Able to handle difficult customer situations professionally and constructively.

What we offer

• Competitive compensation — fixed salary + performance-based bonuses
• Regular performance reviews and clear career growth opportunities
• Career development opportunities based on your performance and leadership potential
• Opportunity to influence processes and contribute your ideas
• International product company with a dynamic and collaborative environment
• Supportive team and a healthy company culture