On-Site End-User Support Engineer — Kraków

EPAM Systems; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Work abroad up to 60 days annually

Relocation opportunities

Health insurance

English classes

Employee Stock Purchase Plan with 15%/

Job summary

EPAM Systems in Kraków is expanding its End-User Support team. This role requires five-days-per-week on-site presence at the Kraków office and involves hands-on support for end users, equipment setup, and incident management.

You will work with Windows devices, Intune, and remote tools, while ensuring SLA targets and timely ticket resolutions. Strong communication and a readiness to learn are essential for success.

Qualifications

• Minimum two years in a comparable end-user support role.
• Strong network fundamentals and troubleshooting for diagnosing connectivity issues.
• Experience with Windows endpoint administration for workstation setup/maintenance.
• Working knowledge of IT service operations fundamentals to deliver efficient service.
• Hands-on familiarity with Microsoft Intune Support Essentials for devices/endpoints.
• Excellent communication and problem-solving abilities.
• Willingness to learn new technologies quickly and adapt to challenges.
• Ability to stay calm and effective under pressure.
• Intermediate English proficiency.
• Willingness to follow supervisor guidance.

Responsibilities

• Provide on-site and remote end-user assistance at the Krakow office.
• Set up and configure PCs, printers, and scanning devices.
• Coordinate with service providers and network staff to resolve issues.
• Maintain meeting room equipment in good working order.
• Ensure SLA targets are met and tickets are answered promptly.
• Install software and address related technical difficulties.
• Process incident tickets from logging to closure.
• Monitor server room equipment to ensure continuous operation.
• Organize and upkeep IT equipment cabling.
• Follow IT Work Instructions in daily tasks.
• Keep hardware inventory records up to date.

Skills

End-user support

Communication

Problem solving

Interpersonal skills

English (Intermediate)

Calm under pressure

Willingness to learn

Teamwork

Time management

Tools

Microsoft Intune

Windows endpoint administration

Remote access tools

ITIL fundamentals

Job description

EPAM Systems in Kraków is expanding its End-User Support team. This role requires five-days-per-week on-site presence at the Kraków office and involves hands-on support for end users, equipment setup, and incident management.

You will work with Windows devices, Intune, and remote tools, while ensuring SLA targets and timely ticket resolutions. Strong communication and a readiness to learn are essential for success.