Senior End-User Support Engineer

EPAM Systems; Warszawa; On-site; PLN 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid by design

Remote work within Poland

Travel abroad up to 60 days annually

Relocation opportunities

Health insurance

Employee stock purchase plan with 15%

Vouchers and wellness benefits

Job summary

EPAM Systems in Warsaw is seeking a Senior End-User Support Engineer to join our local team. The role requires daily presence at the Warsaw office to deliver hands-on and remote support for end users.

You will configure hardware, manage devices with Windows Endpoint Administration, and coordinate with network engineers to resolve issues while adhering to SLAs. A strong focus on communication and problem solving is essential.

Qualifications

• 4+ years in a similar end-user support role.
• Strong network troubleshooting and connectivity skills.
• Expertise in Windows endpoint administration and device management.
• Familiarity with IT service operations and incident handling.

Responsibilities

• Provide on-site and remote end-user support at the Warsaw office.
• Set up and configure hardware, printers, and scanners.
• Collaborate with providers and network engineers to resolve issues.
• Maintain meeting room equipment and ensure SLA-compliant response times.
• Lead software installations and troubleshoot related problems.
• Handle incident tickets from report to resolution.
• Maintain server room health and IT equipment cabling records.
• Follow documented work instructions and keep inventory up to date.

Skills

Network fundamentals

Windows endpoint administration

IT service operations

Intune administration

English (intermediate)

communication skills

problem solving

learning agility

work under pressure

Tools

Microsoft Intune

Remote Access Tools

Windows Server

macOS

Linux

Job description

We're actively searching for a Senior End-User Support Engineer to strengthen our EPAM Warsaw Team. Someone who thrives here will bring together imaginative thinking, refined communication skills, and solid people management abilities. Keep in mind this position calls for physical presence at the Warsaw office across all five business days weekly.

Responsibilities

• Provide end users on location with a mix of hands-on and remote support services
• Manage the setup and configuration of computer hardware, systems, printers, and scanners
• Partner with service providers and network engineers to work through technical issues
• Ensure meeting room equipment remains in good working order through consistent care
• Guarantee tickets are processed according to SLA guidelines and timely response expectations
• Lead software installation initiatives and troubleshoot any related complications
• Handle incident tickets across their entire process, from the initial report to final resolution
• Perform regular maintenance in the server room to ensure dependable equipment function
• Coordinate the organization and upkeep of IT equipment cabling
• Adhere to documented IT Work Instructions when carrying out standard duties
• Ensure hardware inventory records stay precise and regularly updated

Requirements

• At least 4 years of relevant background in a similar role
• Proficiency in Network Fundamentals and troubleshooting practices to identify and fix connectivity problems
• Solid expertise in Windows Endpoint Administration, including workstation oversight and maintenance
• Good command of IT Service Operations Fundamentals supporting efficient and reliable service delivery
• Experience leveraging Microsoft Intune Support Essentials for device and endpoint administration
• Strong communication talent paired with a results-driven, problem-solving approach
• Keen interest in learning new technology and adapting rapidly to unexpected challenges
• Ability to maintain performance quality in high-pressure or demanding situations
• Intermediate English language ability
• Readiness to follow directives issued by the direct supervisor

Nice to have

• Experience operating within macOS and Linux environments
• Exposure to Remote Access Tools for providing assistance to systems remotely

We offer

• We gather like-minded people:
  • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
  • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
  • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively