On-site Customer Success Specialist - Białystok

Workai; Białystok; On-site; PLN 38,000 - 60,000; Full time

Benefits offered by this job

On-site office in Białystok

Medicover health insurance

Multisport membership

Professional development opportunities

Job summary

Workai is seeking a Customer Success Specialist to own a portfolio of Clients, enabling onboarding, product adoption, and platform growth. You will partner with customers, coordinate onboarding and training, and contribute to CS best practices and materials.

You will build long-term partnerships, manage relationships, and collaborate with product and support teams to drive client satisfaction and renewal opportunities.

Qualifications

• 2+ years in Customer Success or similar role.
• Ability to manage relationships and build long-term partnerships.
• Translate customer needs into practical solutions and next steps.
• Confident communication with customers; lead discussions on results and priorities.
• Experience creating customer-focused documentation and materials.

Responsibilities

• Manage a portfolio of mid-market Clients; nurture long-term partnerships.
• Own onboarding, product adoption, and platform growth with customers.
• Lead status meetings, trainings, and ongoing communications.
• Monitor customer satisfaction, engagement, and risks; respond proactively.
• Identify opportunities to expand cooperation and drive adoption; support renewals.

Skills

Customer relationships

Onboarding

Communication

Cross-team collaboration

Documentation

Tools

HubSpot

Canva

Figma

Synthesia

Job description

Workai is seeking a Customer Success Specialist to own a portfolio of Clients, enabling onboarding, product adoption, and platform growth. You will partner with customers, coordinate onboarding and training, and contribute to CS best practices and materials.

You will build long-term partnerships, manage relationships, and collaborate with product and support teams to drive client satisfaction and renewal opportunities.