JUNIOR CUSTOMER SUCCESS SPECIALIST

Workai; Białystok; On-site; PLN 38,000 - 48,000; Full time

Benefits offered by this job

Medicover

Multisport

On-site office in Białystok

Job summary

Workai is seeking a Junior Customer Success Specialist to join our CS team and support customers daily in using the Workai platform. You will combine customer communication, ticket handling, and product knowledge development to help users get the most from our AI-powered Employee Experience Platform.

You will assist with onboarding, create guides, train users, and contribute to building materials and best practices for Workai users, fostering strong relationships with customers.

Qualifications

• Enjoy working with people and building strong relationships with Customers.
• Excellent communication skills, active listening, asking questions, and clear explanations.
• Analytical thinking, attention to detail, and creative problem solving.
• Clear, simple communication and well-structured, visually appealing materials.
• Teamwork: collaborate with testers, developers, and analysts.
• Basic understanding of IT field.
• Fluent in Polish and English, spoken and written.
• Long-term role with growth opportunities.
• Familiarity with JIRA, Canva, Figma or PowerPoint is a plus.

Responsibilities

• receiving, analyzing, and resolving Customer requests as part of first-line support
• coordinating the support process - from ticket registration to cooperation with second-line support
• analyzing recurring issues and providing feedback to the product team
• maintaining regular contact with Customers - attending meetings, conducting training sessions, and providing product-related support
• supporting Customers in their daily use of Workai products and building positive relationships
• preparing educational materials for Customers (e.g., guides, presentations, and instructions)
• developing and updating the product knowledge base
• cooperating with the product team in analyzing requests and providing feedback regarding the platform
• continuously expanding your knowledge of the platform and its features

Skills

Great communicator

Analytical

Attention to detail

Teamwork

Basic IT understanding

Polish and English proficiency

Tools

JIRA

Canva

Figma

PowerPoint

Job description

Junior Customer Success Specialist

We are looking for a Junior Customer Success Specialist to join our CS team and support Customers in their daily work with the Workai platform.

In this role, you will combine customer communication, ticket handling, and product knowledge development. You will support Customers in using the platform and contribute to creating materials and best practices for Workai users.

Workai is an AI-powered Employee Experience Platform used by enterprises like Żabka, PKO Bank Polski, T-Mobile, Decathlon, and Deutsche Vermögensberatung (DVAG). We help large organizations transform their internal communication, knowledge sharing, and employee engagement.

Responsibilities

• receiving, analyzing, and resolving Customer requests as part of first-line support,
• coordinating the support process - from ticket registration to cooperation with second-line support,
• analyzing recurring issues and providing feedback to the product team,
• maintaining regular contact with Customers - attending meetings, conducting training sessions, and providing product-related support,
• supporting Customers in their daily use of Workai products and building positive relationships.
• preparing educational materials for Customers (e.g., guides, presentations, and instructions),
• developing and updating the product knowledge base,
• cooperating with the product team in analyzing requests and providing feedback regarding the platform,
• continuously expanding your knowledge of the platform and its features.

Apply If You

• enjoy working with people and know how to build strong relationships with Customers,
• are a great communicator - you listen actively, ask questions, and can clearly explain complex topics,
• think analytically, pay attention to detail, and can creatively look for solutions,
• can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing,
• enjoy teamwork - collaborating with testers, developers, and analysts,
• have at least a basic understanding of IT field,
• are proficient in Polish and English, both spoken and written,
• are looking for a long-term role that allows you to grow professionally,
• would consider it a plus if you know tools such as JIRA, Canva, Figma, or PowerPoint.

We Offer

• a trial period based on a contract of mandate, with the possibility to continue employment under an employment contract or a B2B contract - the choice is yours,
• on-site work from our office in Białystok, Monday to Friday, 8:00-16:00,
• full support during the onboarding process - we’ll guide you step by step through the product, processes, and tools we use,
• the opportunity to work with well-known Cients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,
• a real impact on the development of Client relationships and Customer Success processes,
• opportunities for professional development,
• access to modern tools supporting everyday work, including AI tools,
• employee benefits fully covered by the company (Medicover, Multisport).