Global Accounts CS Pro - End-to-End Customer Success

Stora Enso; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangements

Learning and development opportunities

Modern digital tools

Job summary

Stora Enso in Warsaw is seeking a Customer Service Specialist to join the Global Accounts Team. You will manage international customer orders end-to-end, ensuring a seamless experience from enquiry to delivery, and collaborate with Sales, Supply Chain, and Logistics to build strong relationships.

Fluency in English is required; additional languages are a plus. You will work with Salesforce and other digital tools in a dynamic, multicultural environment, with a flexible hybrid work arrangement

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics or a related field, or equivalent experience.
• Previous experience in Customer Service, Supply Chain, Order Management or a similar customer-facing role.
• Full professional proficiency in English; additional language skills are an advantage.
• Strong customer focus and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced international environment.
• Proficiency in digital tools; experience with Salesforce is an advantage.
• Team-oriented and capable of working independently.

Responsibilities

• Build and maintain strong customer relationships by delivering excellent customer service.
• Manage customer orders end-to-end, from enquiry and order entry to delivery and invoicing.
• Act as the primary contact point for customers in daily cooperation and ensure timely communication.
• Coordinate customer requests and collaborate closely with Sales, Supply Chain and Logistics teams.
• Handle claims, complaints and service-related issues in a professional and solution-oriented manner.
• Maintain customer master data and support pricing administration where applicable.
• Monitor deliveries, stock situations and customer-specific requirements.
• Provide accurate and up-to-date information to customers and internal stakeholders.
• Support customers in the adoption and optimal use of digital tools and customer portals.
• Participate in process improvement initiatives and development projects.
• Provide backup support for other Customer Service Specialists when needed.

Skills

English proficiency

Customer focus

Communication skills

Multitasking

Teamwork

Independent work

Digital tools

Education

Bachelor’s degree in Business, Supply Chain, Logistics or related field

Tools

Salesforce

Job description

Stora Enso in Warsaw is seeking a Customer Service Specialist to join the Global Accounts Team. You will manage international customer orders end-to-end, ensuring a seamless experience from enquiry to delivery, and collaborate with Sales, Supply Chain, and Logistics to build strong relationships.

Fluency in English is required; additional languages are a plus. You will work with Salesforce and other digital tools in a dynamic, multicultural environment, with a flexible hybrid work arrangement