NOC & Incident Response Specialist — Remote, 24/7

DEV; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Security training

24/7 shift coverage

Remote-friendly Europe

Job summary

Dev.Pro is hiring in Europe for a NOC Analyst to join our remote-first team responsible for monitoring a mission-critical cloud environment. You’ll act as the primary contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

We offer hands-on work with Datadog and LogicMonitor, plus security awareness training and a busy 24/7 shift pattern. If you thrive in fast-paced, cross-functional settings, you’ll fit right in.

Qualifications

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation.
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar).
• Ability to navigate dashboards and perform log correlation.
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.

Responsibilities

• Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools.
• Analyze logs, metrics, and traces to determine incident scope and impact.
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination.
• Document and track incidents in ServiceNow and Jira Service Management.
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
• Communicate clear, concise incident updates, translating technical status into actionable information.
• Maintain accurate incident records and provide structured shift handovers to incoming analysts.

Skills

IT support

Incident management

Monitoring tools

DNS / HTTP(S)

English proficiency

Incident response

Team coordination

Tools

Datadog

LogicMonitor

ServiceNow

Jira Service Management

AWS

Azure

Kubernetes

Docker

GitHub Actions

Bitbucket

Amazon SQS

PostgreSQL

MySQL

Job description

Dev.Pro is hiring in Europe for a NOC Analyst to join our remote-first team responsible for monitoring a mission-critical cloud environment. You’ll act as the primary contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

We offer hands-on work with Datadog and LogicMonitor, plus security awareness training and a busy 24/7 shift pattern. If you thrive in fast-paced, cross-functional settings, you’ll fit right in.