24x7 IT Ops Associate - Incident & Recovery

Dun-; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

D&B ECC (Enterprise Control Center) Operations in Warsaw seeks a proactive L1 Incident and Monitoring Specialist to support global production applications 24x7. You will monitor alerts, follow ITIL incident and problem processes, and coordinate with service desk, engineering, and NOC to restore services.

Responsibilities include proactive checkouts, escalation handling to L2, participating in issue bridges, reviewing runbooks, supporting changes, and using AI-assisted tools to triage and

Qualifications

• Primary degree in Computer Science or related field, with 2-4 years relevant industry experience.
• Solid working knowledge of application fundamentals and functions, Windows OS, Linux, HP UX, Big IP Load Balancers.
• Experience with Web based services that included Apache, Jboss, Tomcat, IIS, and restoration of their services.
• Strong customer service and communications skills.
• Excellent English written and verbal skills and ability to succinctly summarize key technical findings and root cause analysis.
• Weekend and off hours shift work and support is required.
• Strong understanding and working experience with ITIL incident and problem management processes and analytical skills.

Responsibilities

• Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact.
• If an issue cannot be resolved within the L1 team, manage the escalation process to L2.
• Supporting Issue Bridges where multiple teams are needed to resolve an important issue.
• Review Runbooks and pre-deployment application rollout activities for health monitoring and recovery procedures.
• Awareness and support for scheduled and CAB approved changes.
• Support for pro-active maintenance activities such as validating failover recoveries, releases and routine activities.
• Utilize approved AI‑assisted operational tools to support incident triage, alert interpretation, runbook comprehension, documentation, and communication.

Skills

Customer service

Communication skills

Team collaboration

English proficiency

Multitasking

Attention to detail

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

Linux

HP-UX

Big-IP Load Balancers

Apache

JBoss

Tomcat

IIS

Job description

D&B ECC (Enterprise Control Center) Operations in Warsaw seeks a proactive L1 Incident and Monitoring Specialist to support global production applications 24x7. You will monitor alerts, follow ITIL incident and problem processes, and coordinate with service desk, engineering, and NOC to restore services.

Responsibilities include proactive checkouts, escalation handling to L2, participating in issue bridges, reviewing runbooks, supporting changes, and using AI-assisted tools to triage and