Intermediate Network Operations Center (NOC) Engineer - OP02240

DEV; Wrocław; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Security awareness training

24/7 shift coverage

Production support environments

Job summary

Dev.Pro is hiring a NOC Analyst to join our Europe-wide remote-first team. You’ll act as the first responder for production alerts, performing triage, and coordinating with software and infrastructure teams to resolve incidents.

We value 2+ years in IT support, experience with Datadog/LogicMonitor and ServiceNow/Jira Service Management, strong English communication, and a disciplined, ownership-driven approach to 24/7 shift coverage in a fast-paced environment.

Qualifications

• 2+ years of IT support and incident management experience.
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar).
• Advanced English communication skills (written and verbal).
• Clear communication with technical teams and stakeholders during incident response.
• Ability to manage multiple priorities in fast-paced environments.

Responsibilities

• Monitor system health using Datadog, LogicMonitor, or similar observability tools.
• Analyze logs, metrics, and traces to determine incident scope and impact.
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination.
• Document and track incidents in ServiceNow and Jira Service Management.
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
• Communicate clear, concise incident updates, translating technical status into actionable information.

Skills

Incident management

English communication

Analytical problem solving

Ownership & accountability

Multi-priority handling

Self-motivation

Tools

Datadog

LogicMonitor

ServiceNow

Jira Service Management

Slack or Teams

AWS/Azure

Kubernetes

Docker

PostgreSQL/MySQL

GitHub Actions/Bitbucket/SQS

Job description

We are hiring in Europe! Dev.Pro is a global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our developers work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. Clear communication and following through on our commitments are at the core of how we work. Our people have the freedom to work from anywhere, along with the opportunity to grow — both professionally and personally — as part of a diverse, dedicated team.

We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

What's in it for you:

• Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments
• Benefit from regular security awareness training to strengthen your security practices
• Execute complex operational tasks, from failover procedures to strategic maintenance

Is that you?

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
• Ability to navigate dashboards and perform log correlation
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
• Advanced English communication skills (written and verbal)
• Clear communication with technical teams and stakeholders during incident response
• Ability to manage multiple priorities in fast-paced environments
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting
• Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
• Disciplined approach to following operational processes and maintaining 24/7 shift coverage
• Self-motivation with the ability to adapt and learn quickly
• Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)

Desirable:

• Experience with ServiceNow and/or Jira Service Management
• Experience using Slack or Microsoft Teams in a support environment
• Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
• Familiarity with AWS and Azure
• Familiarity with Kubernetes and Docker
• Exposure to PostgreSQL, MySQL, and Amazon RDS
• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

Key responsibilities and your contribution

In this role, you’ll act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.

• Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
• Analyze logs, metrics, and traces to determine incident scope and impact
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination
• Document and track incidents in ServiceNow and Jira Service Management
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution
• Communicate clear, concise incident updates, translating technical status into actionable information
• Maintain accurate incident records and provide structured shift handovers to incoming analysts

The Schedule:

We maintain 24/7 client coverage, the work follows a rolling 3 days on / 3 days off pattern (8-hour shifts), synchronized with the Eastern Standard Time (EST) timezone.

Interested? Find out more:

How we hire

LinkedIn Page

Our website

IG Page