NOC Engineer & IT Support Specialist

Langate Software; Poland; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

B2B contract

Paid sick leave

20 days paid vacation

Free English lessons

Flexible work schedule

Official holidays are non-working days

Paid courses and certifications

Coaching / psychologist consultation

Workshops

Career development plan

Mentoring Education

Medical Health Insurance

Job summary

Langate Software is seeking an experienced IT Support / NOC Engineer to manage MSP-style client environments, troubleshoot Microsoft 365, Windows Server, and networking issues, and document processes. You will handle L1/L2 tickets, monitor systems, and communicate clearly with customers.

The role demands reliability, structured work habits, and the ability to work independently in a fast-moving support setting, with both English and French language proficiency.

Qualifications

• Experience in MSP/NOC or outsourced IT support.
• Microsoft 365 administration: Exchange Online, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Networking fundamentals: DNS, DHCP, TCP/IP, VPN, firewalls.
• Experience with remote support tools (TeamViewer, ScreenConnect or similar).
• Ticketing and documentation discipline.
• Ability to support several clients/environments simultaneously.
• Ability to troubleshoot independently, gather details, analyze logs, and communicate next steps clearly.
• Upper-Intermediate+ French and English, both written and spoken.

Responsibilities

• Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, firewalls, VPNs, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Job description

Langate Software is seeking an experienced IT Support / NOC Engineer to manage MSP-style client environments, troubleshoot Microsoft 365, Windows Server, and networking issues, and document processes. You will handle L1/L2 tickets, monitor systems, and communicate clearly with customers.

The role demands reliability, structured work habits, and the ability to work independently in a fast-moving support setting, with both English and French language proficiency.