IT Support / NOC Engineer (with French language)

Langate Software; Poland; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

B2B contract

Paid sick leave

20 days paid vacation

Free English lessons

Flexible work schedule

Official holidays are non-working days

Paid courses and certifications

Coaching / psychologist consultation

Workshops

Career development plan

Mentoring Education

Medical Health Insurance

Job summary

Langate Software is seeking an experienced IT Support / NOC Engineer to manage MSP-style client environments, troubleshoot Microsoft 365, Windows Server, and networking issues, and document processes. You will handle L1/L2 tickets, monitor systems, and communicate clearly with customers.

The role demands reliability, structured work habits, and the ability to work independently in a fast-moving support setting, with both English and French language proficiency.

Qualifications

• Experience in MSP/NOC or outsourced IT support.
• Microsoft 365 administration: Exchange Online, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Networking fundamentals: DNS, DHCP, TCP/IP, VPN, firewalls.
• Experience with remote support tools (TeamViewer, ScreenConnect or similar).
• Ticketing and documentation discipline.
• Ability to support several clients/environments simultaneously.
• Ability to troubleshoot independently, gather details, analyze logs, and communicate next steps clearly.
• Upper-Intermediate+ French and English, both written and spoken.

Responsibilities

• Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, firewalls, VPNs, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Job description

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and elevate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Required Skills

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
• Upper-Intermediate+ French and English, both written and spoken, for effective communication with customers.

Nice-to-Have Skills

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

Personal Qualities

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.

Work Schedule

This engagement requires 40 hours of work per week. Your regular weekly schedule is expected to be Monday through Friday, 8AM to 5PM CEST (11PM to 8AM PST), which includes an hour for lunch.

Hiring process

HR Interview; Technical Interview; Client Interview.

We Offer

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons
• Flexible work schedule
• Official holidays are non-working days
• Paid courses and certifications
• Сoach / psychologist consultation
• Workshops
• Career development plan
• Mentoring Education
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

• Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
• Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
• Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
• Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!

Need more information? Welcome!