Remote NOC Tech Support Specialist

Ltvplus; Polska; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Job summary

IT Services Company is seeking a Technical Support NOC agent for a fully remote role. You will handle first-line IT support, monitor network infrastructure, and ensure uptime across critical systems. The position is a full-time remote role with typical business hours and occasional after-hours support.

Ideal candidates have 1–3+ years in IT support, solid networking knowledge, and experience with Windows environments. Certifications like CompTIA A+/Network+ or ITIL Foundation are a plus.

Qualifications

• 1–3+ years in IT support, help desk, or NOC operations.
• Solid understanding of TCP/IP, DNS, DHCP, VPNs, and remote access.
• Hands-on with Windows OS, Microsoft 365, Windows Server.
• Familiarity with ticketing systems and monitoring tools (NinjaOne, SolarWinds).
• Excellent communication, troubleshooting, and documentation skills.
• Ability to manage multiple tickets and meet SLAs.
• Independent work with escalation coordination.
• Nice to have: CompTIA A+/Network+ or ITIL Foundation.
• Nice to have: MSP exposure or cloud platforms (Azure, Hyper‑V).

Responsibilities

• Provide first-line IT support via phone, email, and ticketing systems.
• Log, classify, prioritize, and resolve hardware, software, and network issues.
• Monitor servers and network devices for uptime and alerts.
• Troubleshoot routers, switches, firewalls, and VPNs.
• Escalate complex incidents to Level 2/3 with notes.
• Handle onboarding/offboarding, provisioning, and security patches.
• Maintain detailed ticket logs and follow procedures.
• Follow up with end-users to ensure SLA satisfaction.
• Identify recurring issues and suggest process improvements.

Skills

IT support

Networking basics

Windows OS

Microsoft 365

Windows Server

Ticketing systems

SLAs

Communication

Documentation

Independent work

Education

CompTIA A+

CompTIA Network+

ITIL Foundation

Tools

NinjaOne

SolarWinds

Liongard

PSA platforms

Job description

IT Services Company is seeking a Technical Support NOC agent for a fully remote role. You will handle first-line IT support, monitor network infrastructure, and ensure uptime across critical systems. The position is a full-time remote role with typical business hours and occasional after-hours support.

Ideal candidates have 1–3+ years in IT support, solid networking knowledge, and experience with Windows environments. Certifications like CompTIA A+/Network+ or ITIL Foundation are a plus.