Microsoft Solution Specialist

DEKRA Praca Sp. z o.o.; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Support at implementation stage

Competitive salary

Job summary

DEKRA Praca Sp. z o.o. in Warsaw seeks a customer support specialist to ensure a professional experience for clients. You will provide technical support through various communication channels, maintain CRM accuracy, and meet performance criteria.

The ideal candidate should have a Computer Science degree or equivalent experience, C1 proficiency in key languages, and knowledge of Cloud services like Microsoft Azure. The position offers a contract of employment and competitive salary based on your skills.

Qualifications

• C1 level in Latvian, Hungarian, French, Italian, German, or English.
• Experience in Cloud services or IT infrastructure.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support on technical questions via phone, video or email.
• Maintain accurate issue descriptions in CRM.
• Respond to customer inquiries in a timely manner.

Skills

C1 language proficiency

Communication skills

SQL Server knowledge

Cloud services understanding

Education

Computer Science degree or equivalent

Tools

Microsoft Azure

Windows Server

Office 365

Job description

Job Description

As a specialist you will ensure that each customer contact will be a professional experience to meet the needs of the customer.

Duties:

• Provide support on technical questions via phone, video conference or email.
• Enter & maintain accurate issue description and detailed updates within our CRM system.
• Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics.
• Focus efforts to meet or exceed defined performance criteria.

Qualifications

• At least C1 level in any of the following languages: Latvian, Hungarian, French or Italian, German and English (to cover mediterranean market).
• Computer Science degree or equivalent work experience in Cloud services or IT infrastructure administration/support.
• Working knowledge of SQL Server database concepts and terminology, Windows Server > 2012R2 admin or support, IoT, Microsoft Cloud Services (IaaS, PaaS, SaaS) and Office or O365 preferred.
• Excellent verbal and written communication skills.
• Ability to maintain a positive attitude in a dynamic work environment.

Additional Information

Other Desired but not compulsory Qualifications:

• MTA in Office 365 98-369 or MS-100.
• Microsoft Azure Certified AZ-900 or AZ-103.

Our client offers:

• Salary corresponding your skills, experience and motivation.
• Full support at the implementation stage.
• Employment under a contract.