IT Support / NOC Engineer (with French language)

Recruiting; Polska; Remote; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

B2B contract

Paid sick leave

20 days paid vacation

Free English lessons

Flexible work schedule

Official holidays off

Paid courses and certifications

Coaching/psychologist

Workshops

Career development plan

Medical Health Insurance

Job summary

AtLangate is seeking an experienced IT Support/NOC Engineer to monitor, troubleshoot, and support multiple client environments. You will handle MSP-style incidents, manage Microsoft 365 services, and work with security and networking technologies.

Ideal candidates will be reliable, structured, and capable of independent work in a fast-paced environment, with strong communication to customers in English and French.

Qualifications

• Experience in MSP/NOC environments required.

Responsibilities

• Handle L1/L2 support requests for business users and client environments.
• Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services (Exchange Online, Teams, Intune, Entra ID/Azure AD).
• Support Windows desktop, Windows Server; basic Mac OS.
• Work with AD, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting.
• Support security/endpoint tools (Microsoft Defender, Bitdefender, Sophos).
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms (ConnectWise, ITglue).
• Communicate with third-party vendors for deeper troubleshooting.
• Create, update, and maintain technical documentation, SOPs, and client environment notes.

Skills

MSP/NOC experience

Microsoft 365

Windows Server

Networking fundamentals

Remote support tools

Ticketing discipline

Multiclient support

French & English

Tools

ConnectWise

ITglue

TeamViewer

ScreenConnect

RMM

PSA

DNS/DHCP

Job description

Weare looking for anexperienced ITSupport/ NOC Engineer with strong MSP oroutsourcedIT support experience. The person should becomfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react tosupport requests but also understand how tomonitor systems, document recurring issues, communicate clearly with customers, and elevate problems when needed. This role requires someone reliable, structured, and able towork independently inafast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365services, including Exchange Online, Teams, Intune, Entra ID/ AzureAD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such asMicrosoft Defender, Bitdefender, Sophos orsimilar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such asConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting isrequired.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Required Skills:

• Strong experience inMSP, NOC, remoteIT support, oroutsourced infrastructure support.
• Good practical knowledge ofMicrosoft 365administration: Exchange, Teams, Intune, Entra ID/ Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding ofnetworking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such asTeamViewer, ScreenConnect orsimilar.
• Experience with ticketing and documentation discipline.
• Ability tosupport several clients orenvironments atthe same time without losing structure.
• Ability totroubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.

• Upper-Intermediate+ French and English, both written and spoken, for effective communication with customers.

Nice-to-Have Skills:

• Experience with MSP tools such asConnectWise, Kaseya, orsimilar.
• Experience with security platforms such asMicrosoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, orsimilar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such asQuickBooks, Sage, tax/accounting software, orother client-specific applications.
• Certifications such asMS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, orsimilar.
• Experience with Citrix, RDS/ Terminal Services, VMware ESXi, vSphere, Hyper-V, orAzure infrastructure.

Personal Qualities:

• Reliable and disciplined indaily support work.
• Calm under pressure, especially during incidents orurgent client requests.
• Strong customer-service mindset.
• Able todocument work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able tolearn new systems quickly and ask the right questions when documentation ismissing.

Work schedule:

This engagement requires 40 hours of work per week. Your regular weekly schedule is expected to be Monday through Friday, 8AM to 5PM CEST (11PM to 8AM PST), which includes an hour for lunch.

Hiring process:

HRInterview; Technical Interview; Client Interview.

Weoffer:

• Competitive compensation
• B2B contract, paid sick leave, 20days ofpaid vacation
• Free English lessons
• Flexible work schedule
• Official holidays are non-working days
• Paid courses and certifications
• Сoach/ psychologist consultation
• Workshops
• Career development plan
• Mentoring Education
• Medical Health Insurance

Why Choose Us? What DoWeOffer that’s Exceptional?

1. Cutting-Edge Technologies onReal Projects: AtLangate, you'll work with the latest technologies online projects. We're adynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: Wevalue work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment inYour Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: Weknow that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you chooseus, you're choosing acompany that values innovation, invests inits employees, and provides a supportive and engaging work environment. Joinus inshaping the future of technology!

Need more information? Welcome!