Night Shift Tech Support Specialist – Remote Options

Gcore; Poland; Hybrid; PLN 67,000 - 112,000; Full time

Benefits offered by this job

Remote, hybrid, or office work options

Work from anywhere in the world for up

Private medical insurance for you and…

Additional fully paid sick leave days

Allowance for significant life events

Language classes

Modern office space with snacks and娱乐

Team sports activities

Job summary

Gcore is seeking a Customer Support Specialist for night shifts to join a global team. The role focuses on first-line support in English via chat, email, and phone, addressing inquiries about Cloud, CDN, Hosting, and AI services.

You will diagnose issues, provide technical diagnostics, and escalate when necessary while collaborating with a worldwide group of professionals. This position offers flexible remote/hybrid/onsite options and a path for growth in AI-driven infrastructure.

Qualifications

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks
• Experience with Cloud, CDN or Hosting
• Experience with Linux and API

Responsibilities

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

Skills

Technical support

Networking basics

Diagnostics

English proficiency

Communication skills

Problem solving

Time management

Team player

Questioning skills

Prioritization

Tools

Linux

API

Job description

Gcore is seeking a Customer Support Specialist for night shifts to join a global team. The role focuses on first-line support in English via chat, email, and phone, addressing inquiries about Cloud, CDN, Hosting, and AI services.

You will diagnose issues, provide technical diagnostics, and escalate when necessary while collaborating with a worldwide group of professionals. This position offers flexible remote/hybrid/onsite options and a path for growth in AI-driven infrastructure.