Night-Shift Technical Support Engineer — Incident Mastery

Intellias; Poland; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Quarterly private medical + sport card

Birthday/Anniversary gifts

E-learning accounts (Coursera, O'Relly

Udemy

Job summary

Intellias is seeking an experienced Support Engineer to monitor connected-vehicle platforms, investigate incidents, and coordinate with engineering, telecom, and cloud partners. You will handle P1/P2 cases and contribute to post-incident reviews, documenting findings and actions in ITSM systems.

The role follows a rotating night shift (11:00 PM–7:00 AM CET) with a Monday-Friday and Tuesday-Saturday rotation pattern, aiming to ensure reliable 24/7 support and service restoration.

Qualifications

• Excellent communication skills in English (B2 or higher – written and spoken).
• 3+ years in technical support, application support, production support, IT operations, or a similar role.
• Strong experience with log analysis, technical troubleshooting, and incident investigation.

Responsibilities

• Monitor connected-vehicle platforms, applications, integrations, infrastructure, and connectivity services.
• Validate monitoring alerts and determine actionable incidents, known issues, or false positives.
• Respond to incidents and service requests through defined SLA targets.
• Investigate vehicle-to-cloud, application, platform, SIM/eSIM, and mobile-connectivity issues.
• Analyse logs and monitoring data using Kibana, Grafana, or similar observability tools.
• Perform structured troubleshooting across application, networking, database, and integration layers.
• Use basic SQL queries to validate data and investigate incidents.

Skills

English proficiency

Technical support

Log analysis

Monitoring tools

Networking basics

SQL queries

AWS & GCP

ITSM tools

Tools

Kibana

Grafana

Jira Service Management

Confluence

Job description

Intellias is seeking an experienced Support Engineer to monitor connected-vehicle platforms, investigate incidents, and coordinate with engineering, telecom, and cloud partners. You will handle P1/P2 cases and contribute to post-incident reviews, documenting findings and actions in ITSM systems.

The role follows a rotating night shift (11:00 PM–7:00 AM CET) with a Monday-Friday and Tuesday-Saturday rotation pattern, aiming to ensure reliable 24/7 support and service restoration.